This briefing will cover new and emerging trends within customer service, and case studies of brands setting the bar.


  • Call centre innovation
  • Video support
  • Bots and virtual agents
  • The role of the human agent
  • Reaching customers across social media
  • SMS & personal messaging apps
  • An omni-channel future

Not yet an Econsultancy subscriber?

Subscribe today to access briefings, as well as all our reports, tools and templates.

To access all of our premium content, including invaluable research, insights, elearning, data and tools, you need to be a subscriber.

Explore our subscription options and get instant access for you, your team and your organisation to a wealth of resources designed to help you achieve excellence in marketing.

View our subscription options

Need help signing in?

EMEA/USA: +44 (0)20 7970 4322 | email: