Company / Organization Type Agency / Consultancy (Full Service)
Areas of ExpertiseUser Experience and Usability
Industry FocusAutomotive, Energy & Utilities, Retail
Unit 1.1 Paintworks
Bath Road
United Kingdom
Number of Staff 1-5
Annual Turnover £200,000-£500,000
Budget Range £10k+
Date Established 1st May 2010


Do you want to work with a UX agency who feel like an extension of your team?
Would you rather feel involved in the design process than see it all at the end?
Do you want to own the evidence and understand it so you can justify decisions?

Natural Interaction may be the agency for you.

We pride ourselves on our collaborative approach, solving complex problems through user-centred design.

We start every project with a series of workshops and stakeholder interviews. Our aim is to understand your business and your goals.

We then add in our own ideas and test it all out with a series of experiments and research. Rather than wasting time delivering features which no one will use, we test the design as we go.

We share our evidence as a series of plain english reports and video highlight reels. The purpose of this approach is to ensure that you are in control.

We offer more than design projects. Our other services include:

Discovery and ideation workshops
Innovation experiments
Requirements Gathering
Information Architecture
Expert UX Reviews
Usability Testing

Our team has strong experience in automotive, ecommerce, energy, software and financial services. However, our consultancy driven UX process will work with any industry.

You may be wondering how we deliver projects at scale, with a small core team. Our answer is strong partnerships with Phoenix Wharf (a Spacial Design and Branding agency) and The Pixel (a Magento ecommerce Development Gold Partner). If the project requires it, we work together, without any politics or drama. You still receive a single invoice and a single point of contact.

Our team are based in Bristol, recently recognised as the UK's best city for entrepreneurs.

If you think Natural Interaction may be the agency for you, take a look at the case studies and testimonials on our website. If you have any questions, please get in touch for a free initial consultation.

Client List

Solverboard, Egremont International, The Consortium Education, Foresight Factory, Nationwide, BMW Group, npower, Aviva, Calor, meetonvc, and UK Government


Nominated: 2016 B2B eCommerce Award for Excellence (The Consortium)

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