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|Subscription Level||Small Business|
|Company / Organization Type||Agency / Consultancy (Creative)|
|Areas of Expertise||User Experience and Usability, Design, Customer Experience, Multichannel, Digital Strategy|
|Industry Focus||Healthcare & Pharmaceutical, Retail, Technology, Media, Telecoms|
52 Shorts Gardens
|Number of Staff||16-30|
Whether developing products and services, rejuvenating old ones, or trying to figure out what customers really want, we can help. We design and run bespoke research for major brands to help them
understand the end-to-end customer experience.
We use ethnographic techniques, usability testing, and an array of UX methodologies to understand customer and staff behaviour - what they say, think and do. Our research insights help brands remove the pain points in a customer journey and make the most of digital and non-digital channels.
We are a team of social scientists and design experts, the latest evolution of one of the most experienced customer research groups in the world. The research insights we deliver drive the design of new products and services, and improve existing ones, reducing support costs and encouraging uptake. We provide 'deep dive' analysis to fully understand the human behaviours behind measures of business success such as NPS pr C-Sat scores.
In addition, our innovation services provide the intelligence and support necessary to guide future direction, experimentation, and discovery, all the while keeping a people-centred perspective.
Housed in a converted banana warehouse, our newly opened research studios integrate seamless technology with intuitive design to produce London's most exciting research spaces. Over five floors, our spaces accommodate meetings, focus groups, usability testing, innovation workshops, seminars and events.
Find out about our expertise on our website: http://www.sutherlandlabs.com/expertise/.
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