Frequently Asked Questions

How can I access my company hub?

Your Hub is your personalised entry point into Econsultancy. To navigate to your hub, click on My Hub link at the top right of the Econsultancy website.

Please note: If you’re on an Enterprise membership, your hub link will be displayed as {Company name} Hub e.g. Econsultancy Hub.

Do you offer a free trial?

Please email us on and our account management team will get in touch regarding a free trial.

How can I purchase a membership and what are my options?

You can view all of our membership options here. If you have any additional questions please email us on

How can I add a user to my company’s Econsultancy membership?

To add a user to your company’s Econsultancy membership, please reach out to your account manager or email us on 

Can I purchase a membership via PO/invoice?

Yes. We understand that each situation is unique, and we are more than happy to assist you further with payment terms. Please contact us on, and we will content you with our dedicated account management team. They will be able to discuss your specific requirements and work with you to find a suitable payment arrangement.

How can I download a receipt?

You can download a receipt from My Account area on the Econsultancy website.

I’m having trouble with my order – how can I get help?

Please contact our membership team on with your customer reference number or account email address.

How do I join Econsultancy’s roster of subject matter experts?

If you’re a freelance digital marketing writer, consultant or trainer, please email a copy of your CV with core competencies to and

How can I access the Digital Skills Index?

If you have an active membership, you can access the Digital Skills Index here. If you’re experiencing any issues accessng the Digital Skills Index, contact us on

Can I retake the Digital Skills Index?

The Digital Skills Index automatically resets every four months after which you’ll be able to retake the assessment. If you need to reset your account before then, please reach out to membership support via

Are my Digital Skills Index scores shared with my employer?

When you participate in the Digital Skills Index, your results may be shared with your employer, unless you email us at to let us know that you don’t want this sharing to take place. Further information about how your information will be used by us is set out in our Privacy policy.

I am unable to log in with my username and password

If you have an existing account and are unable to remember your password you can reset it here. If your username has not been recognised please contact our team on

How can I subscribe to The Pulse newsletter or update my marketing preferences?

If you have an existing account you can log in and update your newsletter and marketing preferences here. If you are new to Econsultancy sign up here.

I can’t find what I am looking for – can you help?

If you are unable to find what you are looking for or have a specific content request you can contact our customer services team by email on

Are webinars going to be available on-demand?

All webinars are recorded and accessible on our webinar page within 48 hours. These recorded events are available to all members with an active membership.

Need Help?

Get in touch if you have any questions or need some advice to get the most out of your membership resources.