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Go-Jek: Ride-hailing and more

1. Introduction Go-Jek is a transport network company and logistics startup established in 2010 by Nadiem Makarim. Being an avid user of ojeks (motorbike taxis commonly found throughout Indonesia), Makarim discovered that ojek drivers had difficulty finding customers, and vice versa. Go-Jek first started out as a call center with only 20 motorbike drivers.[1] However, […]

B2B Content Marketing Best Practice Guide

1. Introduction ‘Content shock’[1] is real: the volume of B2B (and B2C) content is now outweighing our human capacity to consume it. However, content marketing can still present an immense opportunity for B2B businesses. When executed effectively, it can be a powerful engagement tool for fostering loyalty, lead generation and sales, and for conveying the […]

Gamification Marketing Best Practice Guide

1. Introduction In a July 2018 survey by Reflect Digital, 58% of consumers said that online ads and marketing have little or no influence on their buying behaviour, while 27% said they were somewhat influenced. Only 5% said they were extremely influenced. Brands need to continue to find new ways to not only be heard […]

ShopBack: Building Loyalty Across Diversity

1. The Asian Cashback Industry An interesting niche industry within the Asian ecommerce space has been gaining ground in recent years. Called ‘cashback’, online shoppers are able to save some money whenever they complete purchases online if they go through a third-party platform, which effectively gives them a discount. The cashback industry is growing at […]