Social media is far too often heralded as the death of email marketing. In fact, social media’s existence has breathed extra life into email campaigns by increasing levels of engagement with consumers.
Email is still far and away the most used internet channel and social media could not survive without it.
In May, Ofcom’s Adult Media Literacy Report 2010 showed that 75% of internet users sent or received emails at least once a week in 2009, compared to just 35% going online for social networking sites. Social media should be thought of as an extension of email, as email drives peoples’ use of social media sites.
- For most people, email is their first contact with a social media site, as they’ve been invited through email to join by a friend.
- Users must have an email address to sign up to a social media site and members are updated of notifications via email to draw them back onto the site.
- When brands post promotional messages or news updates on social media sites the first notification members receive is often via email.
- Users are first informed of someone joining their network or commenting on updates or links they have created in brands’ Facebook groups by email.
- If brands launch a competition through social media, members are usually first informed by an update that arrives via email.
Social media actually makes people consume more email, particularly for the most frequent users. However, instead of thoughtlessly jumping on the social media bandwagon, marketers should think about how to strategically integrate social media into their existing email marketing strategies.
Rather than doing it because everyone else is; marketers should do it because it makes sense for their marketing goals, their brand and relationships with their customers and prospects.
Just as having a big email list and “blasting” out the same buy-buy-buy message to consumers will result in mass unsubscribe rates, simply slapping a Facebook or Twitter link into an email template is equally pointless. Marketers shouldn’t let their social media presence become background noise that subscribers are trained to ignore.
Here are four tips to increase engagement levels through joined-up email and social media campaigns:
Include informative, share-worthy content to engage consumers, request feedback and include links to social media sites at the top and bottom of every email. The more relevant the content, the more subscribers will want to share it and interact with the brand via other channels.
Using video, real-time quizzes and surveys to give information to subscribers is a great way of getting consumers to spend more time engaging with a brand. Another option is to use social media sites to host a competition.
Doing this via Twitter or Facebook enables brands to engage with consumers on a personal, one-to-one level and gives them a reason to actively follow the latest updates and announcements.
Communicate a consistent message
Marketers need to have a cohesive approach that combines all of their communication channels. For example: launch a competition via email, invite people to enter on Facebook, allow people to vote for the winner on Facebook, announce the winner on Facebook and by email, and send an email including related offers and promotions.
Each channel works to support the other and the marketing messages are aligned.
Personify the brand
Social media is all about humanizing. It can give a brand a voice and personality, or help reinforce an existing persona. Giving campaigns a personal touch helps them stick in peoples’ minds and creates a closer relationship between the brand and consumers.