Why attend?

What’s next for CX? helped attendees re-evaluate customer needs and journeys. Our industry leading speakers shared their insights to and equipped attendees with everything they needed to tackle the challenges that lie ahead.

Register your interest in the upcoming November edition of Econsultancy Live to receive updates on the event.

REGISTER YOUR INTEREST

WHO ATTENDS

Econsultancy Live is designed for senior client-side marketers with an interest or specialism in customer experience. In 2020 Econsultancy Live welcomed senior marketers from brands including:

92%

OF DELEGATES WERE MANEGERIAL LEVEL OR ABOVE

88%

OF DELEGATES HAD BUDGET RESPONSIBILITY OR INFLUENCE

42%

OF DELEGATES HAD A TOTAL MARKETING SPEND OF ABOVE £1,000,000

‘What’s next for CX?’ in numbers

600

SENIOR DIGITAL & MARKETING PROFESSIONALS

40+

EXPERT SPEAKERS

12+

2

DAYS OF SPECIALIST LEARNING

TOPICS AT ‘WHAT’S NEXT FOR CX?’

Ashley Friedlein, Founder of Econsultancy, explains what key topics were covered in April.

‘What’s next for CX?’ will also covered: 

How can you take a chatbot from an FAQ search to a smart and contextual service?

What does omnichannel mean now?

What types of personalisation actually add value?

Who will win in 2021?

Will this be the year of ecommerce-first strategy?

How brands bring tech customer service, privacy, purpose, emotion, and logistics all together?

Which brands are taking a whole-business view of customer experience?

Brought to you by expert brands

Econsultancy Live has been curated by the thought-leaders behind Econsultancy and Marketing Week.

Since 1999, Econsultancy has guided businesses and individuals to reengineer themselves through thought leadership, training and digital transformation. Econsultancy provides companies and teams with all the essential resources to develop their modern marketing capabilities, validate their decisions and demystify information around digital, marketing and ecommerce.

Marketing Week has been at the centre of the marketing industry for more than 40 years, giving them unrivalled authority, trust and integrity. Marketing Week is for every marketer – whatever industry, whatever level, whatever challenge. Marketing Week is here to help you build influence, bolster your effectiveness and become the best marketer you can be.

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