2021 videos

We caught up with some of fantastic speakers for a sneak peek of what insights they’ll be sharing at ‘What’s next for CX?’. Check out some of videos below and get a taste for what you can expect from their sessions.

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What will Econsultancy Live ‘What’s next for CX?’ look like

What is ‘What’s next for CX?’ all about?

What makes the Chinese consumer tick?

It’s all about the customer! – Emily Shirley

How to make your digital CX accessible – Elisabeth Ward

The role of empathy in business innovation – Camila Diaz

Our mission is to humanise technology – Alexander Knigge

Customer insight is key to agile innovation – Alex Murray

How far should you go with personalisation? – Tony Miller

Understanding customer needs in 2021 – Rav Dhaliwal

What topics will be covered at ‘What’s next for CX?’

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