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Event Details

Date
April 10 2013 (2:30pm – 4:30pm)
Venue
Econsultancy Sydney , Sydney, Australia
Duration
About 2 hours
Cost
Free

Sorry, bookings for this event are now closed.

Overview

Overview:

Exclusively for premium Econsultancy subscribers (Platinum and Diamond accounts). 

Circa. 12 - 20 attendees, no journalists, no audience, no sponsors, chaired and facilitated by Econsultancy.

Objectives:

To share knowledge, experiences and best practice, issues, trends and developments around multichannel customer experience in Australia, while networking with peers. 

Typical agenda covers - Market overview, research, critical issues, budget and resource allocation, other key areas. 

Detail: 

Econsultancy is holding an exclusive roundtable to discuss how Australian businesses can deliver an integrated experience in a world where the customer journey is becoming increasingly complex due to evolving technology and the proliferation of devices.

It's expected that topics covered will include case studies of successful multichannel usage, how to integrate customer touchpoints, barriers to improving customer experience, as well as the measurement and ownership of customer experience. 

Program

Timings:

15 mins: Arrival, registration

90 mins: Econsultancy facilitates roundtable debate 

15 mins: Follow up conversations / networking / close

Venue


Econsultancy Sydney

Telephone: +61 2 8233 9230

Econsultancy Australia Pty Ltd
Level 17
383 Kent Street
Sydney
NSW 2000
Australia

Google Maps

Nearest CityRail: 

  • Wynyard (Bankstown, Northern, Inner West, South, Airport & East, North Shore & Western)
  • Martin Place (Eastern Suburbs, South Coast)

Inquiries

For further information, please contact Peter Lines on 02 8233 9230 or by email: peter.lines@econsultancy.com (subject line 'Roundtable Bookings')

Event Details

Date
April 10 2013 (2:30pm – 4:30pm)
Venue
Econsultancy Sydney , Sydney, Australia
Duration
About 2 hours
Cost
Free

Sorry, bookings for this event are now closed.