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Event Details

Date
November 24 2005 (4:00pm – 6:00pm)
Venue
Ludgate House, London, United Kingdom
Duration
About 2 hours
Cost
Included <span class="additional_price_info">with Enterprise subscription</span>

Sorry, bookings for this event are now closed.

Overview

Overview:
Circa. 12 attendees, no journalists, no audience, no sponsors, chaired and facilitated by E-consultancy.

Objectives:
To share knowledge, experiences, best practice and to network.

Attendees: Nucleus, Synthetix, Carphone Warehouse, Transversal, Newskys.co.uk, Euroffice.co.uk, Trinicom, Creative Virtual

Agenda:
1. What are the key benefits of a customer service solution? Where do you gain the most value from implementing a solution? How do you prove the value and measure the ROI of an OCS solution? What metrics exist?

2. How easy is it to implement a Customer Service Solution? How much time and what resources need to be allocated?

3. How can you use these solutions to improve cross-sell and upsell? How can the solutions be used to inform and improve the user experience?

4. Trends and Developments

5. Resources

Timings:
20 mins Arrive, Coffee and Registration
80 mins E-consultancy facilitates debate around key issues and trends
20 mins Follow up conversations / networking / close

Venue


View map Ludgate House

Ludgate House

245 Blackfriars Road
London
SE1 9UL
United Kingdom

Google Maps

Inquiries

+44 (0)20 7681 4053, peter @ e-consultancy.com (subject line 'Roundtable bookings')

Event Details

Date
November 24 2005 (4:00pm – 6:00pm)
Venue
Ludgate House, London, United Kingdom
Duration
About 2 hours
Cost
Included <span class="additional_price_info">with Enterprise subscription</span>

Sorry, bookings for this event are now closed.