I'm having trouble accessing the service - how can I get help?
If you are trying to access subscription resources, please first check that you are logged in to a subscription account. If you are logged in and still having problems accessing the service please contact our support team on email@example.com or call us on 0207 970 4322.
How can I update my account details?
I'm having trouble with my order - how can I get help?
Please contact our subscriptions team on firstname.lastname@example.org or call on 0207 970 4322 with your customer reference number or account email address.
How do I get a copy of my receipt/invoice?
You can view your recent transaction details when logged into your account from here: https://econsultancy.com/my-account/ then click onto the transactions tab.
If you require a subscription receipt for an account that you do not have access to please email email@example.com to submit your request to our support team.
I have an accounts query - how can I get help?
Please contact our subscriptions team on firstname.lastname@example.org or call on 0207 970 4322 with you customer reference number or account email address.
How can I cancel?
Subscriptions cannot be cancelled partway through an existing subscription contract. For a single subscription purchased online please contact us on email@example.com with your customer number or account email address and the team can remove the future auto-renewal option from your account. For a corporate subscription please advise of your company name and contact details and we can put you in touch with your account manager to discuss your future renewal.
I am unable to log in with my username and password
I can't find what I am looking for - can you help?
If you are unable to find what you are looking for or have a specific content request you can contact our customer services team by email on firstname.lastname@example.org or call on: 0207 970 4322
How can I subscribe to the Digital Pulse newsletter or update my marketing preferences?
Some of the content has padlocks - how can I access this?
You need to be a paid subscriber to access all content with a padlock. If you do not have a paid subscription you can see all details here. (https://econsultancy.com/subscribe-pound/). If you are logged into your subscription account and cannot gain access please contact the team on email@example.com or call on 0207 970 4322 to help resolve this problem.