FAQs

How can I purchase a subscription and what are my options?

You can view all of our subscription options here: https://econsultancy.com/subscribe-pound/.

If you have any addition questions please don’t hesitate to get in touch on 0207 970 4322 or email us on subs.support@econsultancy.com

I'm having trouble accessing the service - how can I get help?

If you are trying to access subscription resources, please first check that you are logged in to a subscription account. If you are logged in and still having problems accessing the service please contact our support team on subs.support@econsultancy.com or call us on 0207 970 4322.

How can I update my account details?

You can update your account details once logged in using the following link: https://econsultancy.com/my-account/.

Otherwise please email the support team on subs.support@econsultancy.com to advise your existing account email address, and what it is you would like to update.

I'm having trouble with my order - how can I get help?

Please contact our subscriptions team on subs.support@econsultancy.com or call on 0207 970 4322 with your customer reference number or account email address.

How do I get a copy of my receipt/invoice?

You can view your recent transaction details when logged into your account from here: https://econsultancy.com/my-account/ then click onto the transactions tab.

If you require a subscription receipt for an account that you do not have access to please email subs.support@econsultancy.com to submit your request to our support team.

I have an accounts query - how can I get help?

Please contact our subscriptions team on subs.support@econsultancy.com or call on 0207 970 4322 with you customer reference number or account email address.

How can I cancel?

Subscriptions can not be cancelled partway through your existing subscription contract. For a single subscription purchased online, please contact us on subs.support@econsultany.com with your customer number or account email address and the team can remove the future auto-renewal option from your account. For a corporate subscription please advise of your company name and contact details and we can put you in touch with your account manager to discuss your future renewal.

I am unable to log with my username and password

If you have an existing account and are unable to remember your password you can reset it here: https://econsultancy.com/password-reset/. If you username email address has not been recognised please contact our team on subs.support@econsultancy.com or call on 0207 970 4322.

I can't find what I am looking for please can you help?

If you are unable to find what you are looking for or have a specific content request, you can contact our customer services team by email on subs.support@econsultancy.com or call on: 02079704322

How can I subscribe to the Digital Pulse newsletter or update my marketing preferences?

If you have an existing account, you can log in and update your newsletter and marketing preferences here: https://econsultancy.com/preferences/. If you are new to econsultancy.com sign up here: https://econsultancy.com/registration/

Some of the content has padlocks, how can I access this?

You will need to be a paid subscriber to access all content with a padlock. If you do not have a paid subscription you can see all details here. (https://econsultancy.com/subscribe-pound/). If you are logged into your subscription account and cannot gain access please contact the team on subs.support@econsultancy.com to help resolve this problem.