The study involved observing fifteen potential customers browsing through brochures to find a new smartphone. Techie jargon aside, what really threw them was the variety of dessert names in the product subtitle.
We observed five problem areas.
1. They confuse new customers
Novice users didn’t really understand that smart phones even had operating systems and explaining to them that Google uses dessert-themed names for different versions of their Android mobile operating systems just made it worse ( especially as they couldn’t find any explanation in the brochures).
2. The logic is not obvious until it is explained
Explaining that names were in alphabetic sequence didn’t help much. Especially when it appears that A and B never appeared in public and Honeycomb was for tablets (and different from the phone systems).
The “added value” of the cool name did not appear to impress our sample.
3. The sequence becomes confusing
Since operating systems get updated fairly regularly, it’s really quite easy to check that if you have version 5.x, version 6 is probably an update.
It is a lot less obvious that Donut is an upgrade for Cupcake.
4. The names are culturally dependent
No doubt Fro Yo (2010) is a pretty common abbreviation for Frozen Yoghurt in the place where Google people live but it doesn’t work internationally.
This seems like cultural imperialism (in a very small but irritating way).
5. The names become increasingly contrived
As the sequence progresses, one suspects it becomes increasingly difficult to get the next name to be at all catchy and memorable (which presumably is one of the reasons for names in the first place).
I guess we can look forward to “kiwi fruit cocktail’ to follow jelly bean or some such as California grows 98% of the US kiwi fruit crop.
So can we please revert to plain old numbers which:
- are easy to understand
- have a clear logic and progression
- work all over the world
- never run out?
Maybe firms should reserve this creativity for the product itself…or am I just being boring?