How do The Sun, The Times, The Guardian, The New York Times and The Wall Street Journal manage subscriptions through their mobile news apps?
I’ve taken a tour through each, despite their slightly different paywall or subscription models. See which you think is finessed and which could do better.
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1. The Sun
The app opens the very basic sign-in page below and that’s your lot. No call-to-action to join Sun+ and access the paid-for content.
There are no details about the free trial available from the website or even about pricing.
When I hit ‘Forgotten password?’ (for want of an alternative button) nothing happens.
A missed opportunity here for The Sun. The Guardian app allows payment via the App Store, whilst it seems with Sun+, one must sign up with PayPal or bank card online, then log-in within the app.
The web page encouraging sign-up, outside of the app, is shown below for good measure (just the above-the-fold content shown). Click through to see it yourself. There’s lots of information, although it appears that the text above the fold is actually in picture format.
Scrolling down there are some useful FAQs, but price and list of benefits are not included in the first pane you see.
More to be done here then, too.
2. The Times
It’s a similar story to The Sun, over at The Times, which isn’t surprising given both newspapers are part of News UK.
The app presents a log-in screen and nothing else. Pretty poor.
Things are better over on the website though.
In the screenshot below, it’s fairly clear I’m viewing a preview version of The Times’ content and there’s a clear pink call-to-action.
Scrolling down the article, I’m given a taster before it fades out and a big green block intercedes telling me about the trial offer.
This time it’s clear as day. Price, call-to-action, devices, T&Cs.
When I click subscribe I’m given a lovely scrolling experience with changing imagery, great copy, colours, rollover effects, offers and video. There’s live chat and telephone number options, too, although it must be said that the page didn’t resize in my browser.
On the whole it’s great, though again it seems the app is simply a value-add and isn’t being used to draw in new customers that happen to download it first.
Click through the snapshot below to take a look at the subscribe landing page.
3. The Guardian
The Guardian has the advantage of not being paywalled, which means the mobile news app (see David Moth’s review) offers good functionality and content for free, as well as a premium product.
The premium mobile news product is advertised extremely slickly, as you’d expect from the new Guardian app, which is colourful with crisp imagery and easy-to-read text, as well as containing lovely micro-interactions.
The only thing that strikes me is that one doesn’t often come across the adverts for the premium service. If you click ‘settings’ in the menu and then ‘subscription’, you’ll receive the premium sales page.
Also if you select ‘crosswords’, you’ll get the subs section, too, as crosswords are one of the paid benefits. Aside from this, I haven’t come across the premium subs page anywhere else.
I would expect to see it pop up in ads a bit more around the site, especially as one of the benefits of premium is no ads. Perhaps the bottom line is benefited more by selling this inventory.
Extracts and previews from Guardian Books come with premium but within the Culture section I saw no calls to action.
It’s worth making clear here that I’m slightly comparing apples with oranges. The Guardian’s premium mobile news product can be bought separately from other products. A full subscription includes the physical paper, tablet editions and the live news app for mobile.
The Guardian simply unbundles all of this (and there’s an extra subscription available, too, with events invites and the like).
Even so, it seems like The Times and The Sun could provide some content in their respective mobile apps.
4. New York Times
The New York Times differs in displaying an interstitial when I first access the news app.
Then, when I access any story through the app, I can see a clear call-to-action to subscribe at the top of the screen.
Clicking this CTA, I’m given an overlay which works nicely, as shown below with three clear options for subscription, similar to The Guardian.
I can click ‘learn more’ to be taken to a help web page.
Unlike The Guardian, I can pay for any of the NYT’s subscriptions from this news app and pay via the App Store.
The news app sits in my newsstand in iOS, unlike The Guardian’s app.
5. Wall Street Journal
The WSJ is unique in showing a key icon on each story in its news app that is behind the paywall.
Clicking one of these articles gives an interstitial with clear calls to action to either log-in of to start a free trial, which would segue into a paid subscription.
That’s a clever tactic and one that works well for Netflix and other subscription media services.
Again, I can purchase this subscription via Apple.
This is a very straightforward method and one doesn’t let you forget about the subscription option. It’s very successful apart from in one regard – there’s no mention of the subscription giving access by tablet or desktop, which I can get online. There’s also no mention of paying for digital and print on desktop with bank card, which I can do also online.
Elsewhere, see Christopher Ratcliff’s roundup of WSJ’s social media activity.
That’s the lot for now. Hope that’s giving you some ideas for designing your own subs pages on mobile, or indeed ideas for paywall content.