Customer loyalty: “Rumours of my demise have been greatly exaggerated”

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<blockquote class="wp-embedded-content" data-secret="SRstwrqRix"><a href="https://econsultancy.com/how-ecommerce-has-changed-customer-loyalty/">Customer loyalty: “Rumours of my demise have been greatly exaggerated”</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://econsultancy.com/how-ecommerce-has-changed-customer-loyalty/embed/#?secret=SRstwrqRix" width="600" height="400" title="&#8220;Customer loyalty: “Rumours of my demise have been greatly exaggerated”&#8221; &#8212; Econsultancy" data-secret="SRstwrqRix" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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