But how you employ them can be just as important as their actual use. What follows is a compilation of best practices for offering coupons, so you can derive the greatest benefit.
It discusses how to structure coupons, when to use them, how often and in what manner. Follow these suggestions and your coupon campaigns are sure to become an effective marketing tool.
1. Properly structure and segment your coupons
To optimize the usefulness of coupons, it’s important to know how to structure them.
There are several elements which must be decided: the amount of the discount, the length of its validity, the amount of the cart to which it applies and the types of items or services to which it applies.
All of these can be defined with a personalization engine.
By segmenting your coupons and offering different types for different situations you enhance their effectiveness.
For example – for carts of greater value offer bigger discounts, increasing the chance of a sale.
You could offer 10% discounts to shoppers with cart contents over $100, but only 5% to all others.
If you have overstock of a certain item, you can offer coupons for only that product. You can even decide that a coupon only applies to a certain region.
2. Use them when shoppers display exit intent
If a shopper is heading out the door without making a purchase, make one last effort to seal the deal.
Display a pop-up with a coupon offer so that it will be presented to the visitor when she is about to abandon the site.
3. Incorporate them into your email marketing campaigns
Include coupons in all types of email campaigns – promotional, retargeting and newsletters.
With cart abandonment so pervasive you need an effective response. Luckily, given a little persuasion, shoppers who abandon their carts are ripe for conversion.
Retargeting abandoners with an email that includes a coupon is a proven way to get them to convert. When clicked on, these coupons take shoppers back to the site where they are automatically applied.
If you’re worried about creating expectations of discounts among your customers, segment your coupons by cart value, only offering markdowns on larger sales.
You can also use A/B testing to experiment with different discount amounts on different cart values to find what works best for your store and visitors.
Another good idea is to include coupons in your email newsletters. When clicked on the visitors are directed to your site where a banner or pop-up appears restating the coupon offer.
4. Use auto-applied coupons
To encourage former customers to return to their site, ecommerce marketers issue specialty coupon codes through email campaigns.
Although the coupons create a small short-term loss, the retailer expects to recoup that by motivating long-term loyalty from these customers.
Unfortunately, discount shopping sites often get wind of these private codes and post them publicly beginning a dangerous chain reaction.
The code is soon posted on many other sites and a tidal wave of unwanted discount seekers begin to visit your store. At this point, the goal becomes mitigating losses.
Merchants now have a difficult choice – deactivate the code and risk damaging your image with your loyal customers or leave the code up and suffer a large monetary loss.
This serious problem can be easily solved by doing away with coupon codes altogether and using instead auto-applied coupons. Clicking on one takes the customer directly to the site and automatically applies the coupon for them. Now no codes are needed.
Segmenting your coupons further insures they are used only by the targeted customers.
Another common problem is lost coupon codes. Many shoppers forget where they placed their coupons, rendering them useless and endangering the sale.
Here the auto-coupons can help as they automatically apply the coupon directly from the email, so shoppers don’t have to remember the coupon code.
A third reason to do away with coupon codes is jealousy. When shoppers who don’t have codes see the coupon box, they believe other customers are getting a better deal and feel cheated.
As a result, they may leave your site. For all these reasons, auto-applied coupons are your best answer.
5. Reinforce email incentives on your website
When visitors enter your site through clicking on a coupon in an email, they should see a reinforcement banner or pop-up restating the coupon offer and informing shoppers that the discount will be applied automatically, saving them a hassle.
You can also greet them with a welcome back message.
6. Create urgency
The best time to get shoppers to use their coupons is when they first access them. Make sure they use them by creating urgency at the moment of access.
This can be accomplished by including a countdown clock informing shoppers how much time they have until the offer expires.
Another way is to offer a limited number of coupons with a counter displaying how many are left.
7. Use coupon offers to capture emails
Shopper emails are gold for ecommerce marketers allowing them to continuously engage shoppers and retarget them.
Present a pop-up offering first-time visitors your newsletter and a discount in return for giving their emails.
Embed an auto-applied coupon in the reply email, so when the visitor revisits the site, the promised coupon is automatically applied.
8. Use them cautiously
Use your coupons sparingly. You don’t want your customers getting used to receiving discounts from you.
So set a long blocking time between emails that include coupons (say 30-60 days). This is especially true for sending coupons to those who abandoned in the past or who converted from a previous campaign.
Used correctly, coupons can be a great way to augment conversions. This means employing a variety of best practices.
- Optimize their effectiveness by properly structuring and segmenting them.
- Deploy them at optimal moments, such as when shoppers display exit intent or in your retargeting campaigns.
- To ensure they get used, employ auto-applied coupons which also eliminate the need for problematic coupon code boxes.
- Increase their chances of getting used by creating urgency with countdown clocks or limited amounts.
- Use your coupons to capture emails and use them sparingly to avoid creating expectations of discounts.
If you follow these simple rules you are certain to maximize the effectiveness of your coupon program and derive the greatest benefit from your coupon campaigns.