Case study #1. How many form fields can you have?
Best practices, and common sense, state that fewer form fields equal more conversions.After all, the less work your prospects have to do, the higher the response rate.
But, if you care about lead quality, or your sales team is screaming for tons of data on leads, you need as many form fields as possible to help weed prospects out.
Juggling higher conversions versus higher quality can be nightmarish.That’s why we love this A/B test from Kindercare, a national chain of 1,700 child care centers in the US.
They (rather daringly) tested adding a field to their lead generation form:
Version A: The Shorter form Version B: The Longer Form
Both forms had the same offer and questions, except version B added a ‘Comments or Questions’ field.
To their utter surprise, conversions remained stable. There was no reduction in leads generated from the longer form! Plus, the sales team reported that the quality of the leads increased.
So, perhaps the best practice is not ‘fewer form fields’ but ‘more form fields with higher perceived value to the prospect.’
Case study #2. Should you require prospects to fill out all form fields?
“We need all this information for our database,” we often hear from marketers who are reluctant to make form fields optional.
However, we’ve seen several tests over the years that appear to prove that you’ll get better data, and prospects, by not requiring fields.Here’s a real-life example:
Version A: With required fields
Version B: No required fields
You probably guessed the winner from our introduction. Yes, the non-required form not only converted 31% more visitors into submitted leads, but the leads themselves were more qualified buyers.
Perhaps your prospects respect you more when you trust them?
Case study #3. Which is best, one-page vs multi-step forms?
It’s a toughie. If you have a form immediately on your landing page, it might scare some prospects away.On the other hand, if you break your lead generation process into multiple pages, you’ll inevitably lose some prospects at each step.
There is no best practice you can count on.However, A/B testing can reveal which option is right for your company. Here’s an example:
Version A: Landing page click button leading to a form Version B: Form on landing page
In this case, the two-step process lead to a 59% increase in form fills. Both forms were identical, but the winning version had a page of sales copy prior to the form.
Worth noting: we’ve also seen many tests where marketers broke the forms themselves into two pages, with several form fields on the first page and the remainder on the second. Again, there’s no clear best practice that all lead generation marketers should follow – except to try both and see which converts better for you.
Justin Rondeau is the producer of WhichTestWon’s The Live Event, an intensive two-day conference held each May featuring Case Studies and Workshops on how to optimize for better conversions. Econsultancy readers can get $50.00 off their tickets by using the coupon code Econsultancy at http://whichtestwon.com/TLE