- Steve Denner, COO at Adestra.
- Hannah Price, email marketing manager at Missguided.
- Joanne Yarnall, CRM manager at Missguided.
- Guy Hanson, senior director of professional services at Return Path.
- Parry Malm, CEO at Phrasee and Econsultancy contributor.
- Kath Pay, CEO of Holistic Email Marketing and tutor of Econsultancy’s Email Marketing Training Course.
And here’s what they had to say…
This is a topic that has been on the marketing agenda for the past few years but as yet very few brands have managed to fully deliver on this promise.
Hopefully 2016 will be the year where we start to see this become standard.
The step change we have seen is that most companies now have moved away from broadcast to segmented campaigns, but few have managed one-to-one personal experience.
This ties into personalisation, but I expect to see much greater use of factors like territory, local language, culture, currency, etc.
3. Subscriber psychology
I definitely expect brands to start spending more time considering ‘why’ subscribers behave in the way that they do – outside of the usual product/offer/creative considerations.
We are going to start to see greater use of approaches such as embodied cognition and nudge theory to further increase subscriber engagement.
4. Embedded content
In 2015 a lot of marketers have been using animated Gifs, which have generally received a positive response and driven strong engagement / interaction.
I would imagine that 2016 will see this move on another step to greater use of video content.
5. Data protection reforms
Suddenly, the EU data protection reforms are becoming a near reality.
Email marketers are going to have to grasp the nettle, particularly in terms of dealing with the new requirements for “explicit consent” as well as the “right to be forgotten.”
6. Context is … important
For 2016, understanding the context in which email is read will have a huge impact on the way we plan and execute email marketing.
It’s no longer the case of being mobile-friendly. As a matter of fact, we can’t bundle up all mobile devices into one type of experience.
The way our subscribers interact with smartphones is different from the way and purpose for which they use a tablet.
From a design and user experience perspective, we need to stop thinking about rendering the same email in different clients and start thinking about adapting our message and design to the environment in which it is interacted with.
7. Dynamic email content
Related to context is the increased interest in dynamic email content.
Whether that’s changing email content depending on the weather and location of the email open, including live stock levels for retailers or creating urgency with countdown clocks, relevant messaging is going to rely much more on context than stated preferences.
Particularly with new data legislation pending in Europe, marketers will have to do more with observed behaviour and less with data shared by the consumers.
8. Rise of the machines
Be prepared to see more machine learning technology available in 2016.
Although machine learning has been around for a while, it’s really only just beginning to take off in email marketing when being applied to data mining.
It uses algorithms to make decisions on content delivery based on data and insights from previous campaigns.
It means that email messages are constantly evolving and improving over time, rather than sticking to criteria previously set out by the marketer.
Machine learning can be used to optimise every aspect of email campaigns, including sending time, subject lines, content, product recommendations and more.
9. Improved email quality
There’s been so much focus 2015 on optimising the operational aspects of a campaign – that is, *how* you send out emails.
But if the message is crap to start with, you’re creating an operationally efficient turd polishing system. There are nascent technologies that use advanced technologies to optimise *what* is sent out, not just how it’s sent out.
You can automate crap emails, or automate non-crap emails.
And in 2016, I hope email marketers will look at ways to make the emails themselves not crap, and efficiently send out decent email on a wide, profitable scale.