As expected, luggage specialist Eastpak offers a range of bags for pretty much any purpose, from wallets to backpacks and soft suitcases. It also sells clothing, but the selection here is limited.


The site is easy to navigate, with new collections promoted in the main space of the home page and a menu to the left. Once a product category has been selected, there are further menus to narrow results down even further. There are also links to the brand’s YouTube page and Facebook game, which adds a nice touch.

Returns policy

Items can be returned, free of charge, within 14 days of delivery. You have to request a return via your account page on the site, and are then emailed a pre-paid UPS postage sticker and have to arrange for the delivery company to collect the package. This process was very smooth.

Customer service

Since the site is based in Belgium, most customer service is conducted via your account section of the site. While slightly impersonal, the system works well.

Email confirmation

Immediately, followed by a notice of dispatch with tracking number.


Delivery for orders over £30 is free, otherwise it is quite steep at £7.50. This is because orders come from Belgium via UPS. Mine arrived within two days.

The bottom line

This site does its job very well. It is easy to use and service was good, if lacking slightly in those little personal touches. Postage for goods that don’t qualify for free shipping is off putting, but I was impressed with the speed in which my order arrived from Europe.

Score 4


Published 8 September, 2011 by NMA Staff

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