In the summer of 2020, consultant, Dan Barker, wrote that ”…nebulous, and in some cases meaningless, talk of ‘AI’ has been replaced by (at least for now) its outcome: processes & algorithms built into tools, to quietly improve your results…”

That may sound deceptively simple, but how easy is it to implement these features as part of a joined-up customer experience?

Join this webinar to hear from Econsultancy Editor Ben Davis, and Coveo Business Lead Ben Wild, as we discuss:

  • Customer journey mapping
  • Linking up martech
  • If AI and relevance should be the priority for your business


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