New tracks help demystify the performance management process

Pilot Software Inc., the original provider of operational performance management solutions has launched a newly-redesigned educational resource library, based on an August 2005 poll of customers, partners and prospects. With the need for straightforward performance management education revealed as the top finding in the survey, Pilot redesigned its educational resources in three, intuitive tracks: Get Started, Build it Out and Sustain Performance.

With many performance management projects already languishing, the goal of Pilot’s newly redesigned educational resources is to prevent organisations from creating unrealistic expectations resulting in delayed schedules and intangible benefits.

“As more and more vendors jump on the performance management bandwagon, organisations inevitably have become overwhelmed with propaganda,” said Jonathan D. Becher, CEO and president of Pilot Software. “As the original performance management vendor — with both the first-ever commercial and most developed U.S. federal agency implementations under its belt — we felt it was our duty to lend that experience in support of the real customer challenges of navigating the entire performance management lifecycle.”
Pilot’s free educational resource library, containing industry articles, white papers, recommended books and Web seminars, is available now at

About Pilot Software

The only dedicated performance management provider to be named to the 2004 DM Review 100 and a finalist in the 2005 Codie Awards, Pilot is the leader in operational performance management solutions for customer operations, public sector, and Web channel organizations. The culmination of more than 15 years of development and industry expertise — starting with the first-ever performance management solution deployed — Pilot’s solutions dramatically improve performance by rapidly aligning day-to-day execution with strategic objectives. Pilot’s operational alignment framework includes software components for strategy plans and pathways; initiative management and prioritization; scorecards and dashboards; reports and ad hoc analysis; and modeling and integration. Customers include Advanced Navigation and Positioning Corporation, American Heart Association, The Boeing Company, Coors Brewing Company, General Services Administration, Health Net, Ingersoll-Rand, JetBlue, Pacific Life Insurance, Sarasota County Government of Florida, and®.
Pilot Software is privately held with funding from Excelsior Venture Partners III, LLC, a private equity fund managed by U.S. Trust; G-51 Capital, a Texas-based venture capital firm; and individual investors, including management team members. More information is available at

About ISSEL (

ISSEL (Intranet Software Solutions (Europe) Limited) is a specialist in helping organisations to achieve their goals on and offline through the use of Performance Management, business intelligence and web analytics technologies. This permits communication and collaboration to align effort and resources towards the achievement of objectives, a real understanding of the impact of internet, intranet and extranet sites and the return on investment both on and offline. ISSEL is Pilot Software's UK Distributor for performance management products, European Master Distributor for Pilot Software’s web channel products and an ABCE Associate Subscriber. Pilot’s UK customers include Informa Group, Cheapflights, BMJ, Marcus Evans, Bridgnorth District Council and Gold Medal Travel.


©2005 Pilot Software Inc. All rights reserved. Pilot is a registered trademark of Pilot Software Inc. All other trademarks are the sole property of their respective owners.

Media Contact:
Mark Charmer
Irena Popovska-Jones
+44 (0)207 252 3399 / +44 (0)870 490 2485

Published on: 12:00AM on 13th October 2005