Cambridge, United Kingdom (April 6th 2006) - Trinicom the European leader in multi-channel customer interaction solutions has been named number 25 in the Deloitte Technology Fast 500 EMEA rankings for 2005, the comprehensive and respected rankings that identify the fastest growing technology companies in Europe, the Middle East and Africa.

Trinicom’s eService Center™ which provides an integrated modular multi-channel (web, email, chat, telephone) customer interaction solutions has proved a major success since its introduction, and is now used by 7 out of 10 outsourced call centres in the Benelux region, where the group has its headquarters.
Technology Fast 500 entrants are required to be a "technology company", defined as a company that owns proprietary technology that contributes a significant portion of the company's operating revenues; or devotes a significant proportion of revenues to the research and development of technology. Trinicom achieved its position with revenue growth of 2,604% over the past 5 years.
Earlier this year Trinicom also finished sixth in the Deloitte Technology Fast 50 in the Netherlands, the list of fifty fastest growing Dutch technology companies. Wilco Rietberg, Trinicom's Group Managing Director and Founder commented, "We knew that we had a comparatively strong performance in the Dutch market. The high ranking in the EMEA region as a whole also demonstrates our achievements expanding into new territories across Europe, and reinforces our faith in a successful future".
Trinicom having established itself as the clear market leader in the Benelux region have now opened subsidiaries in the U.K. France and Germany during 2005. The company offers email response management, agent support, web self-service and chat software, through its acclaimed eService Center™. This web based application improves customer service, reduces costs, and can support the customer contact process of any organisation; managing the swift and uniform processing of answering questions by using one central knowledgebase.

Libby Mitcheson-Smith, Managing Director of Trinicom UK said, “The eService Center™ is a truly multi-channel solution that is incredibly versatile, and can be deployed in a number of scenarios to improve corporate and customer communications. With organisations facing burgeoning levels of telephone and email contacts, solutions such as web self-service and email response management are becoming increasingly important”.


Trinicom UK Ltd
Libby Mitcheson-Smith
+44 (0)1223 257749

Published on: 12:00AM on 10th May 2006