The third annual Customer Engagement Survey has this week gone live, with companies invited to complete the questionnaire in return for a free copy of the report.

This year, the survey has been translated into Chinese, Greek and Spanish in an attempt to make the research as global as possible.

The research, published by E-consultancy in association with digital agency cScape, has established itself as an important barometer of how organisations are relating to their customers in a rapidly changing digital environment.

Richard Sedley, Customer Engagement Director at cScape, said: “We are really excited about having this survey translated into three additional languages. We are working with partners in different countries so that the research reaches as many people as possible.”

As usual, those who take part in the survey will get a free, advanced, copy of the report before it is published on the E-consultancy website later this year.

This year’s research will focus on strategies and tactics for effective customer engagement, as well as the impact of the credit crunch and economic downturn.

Last year’s research found that brands were taking online customer engagement much more seriously than before, with three-quarters of companies surveyed (77%) saying that its importance had increased over the previous 12 months.

The English version of the survey is available at the following URL.

Please contact E-consultancy for details of the Chinese, Greek or Spanish translations.

Linus Gregoriadis, Head of Research, E-consultancy,
Email address: linus AT

About E-consultancy

E-consultancy is an online publisher of best practice internet marketing reports, research and how-to guides. E-consultancy, named Publisher of the Year at the 2006 AOP Awards, also publishes buyer’s guides and has a directory of 100,000+ third party internet marketing white papers.

Subscribers pay from £195 per year to access the exclusive and highly practical content. E-consultancy also organises regular events, including roundtables and Supplier Showcases, where six suppliers pitch to an audience of pre-qualified buyers at a Central London venue.

The company also provides a range of public and in-house training programmes, such as seminars and workshops.

About cScape

cScape, the research sponsor, is an award-winning interactive agency and a certified Microsoft Gold Partner. An emphasis on customer engagement underpins cScape’s integrated consultancy, creative design and technical development services.

The cScape Customer Engagement Unit (CEU), launched in November 2006, is a team of individuals with years of experience in digital marketing and communications, design and technology development. cScape combines in-depth research into the science of persuasion with the development of practical online strategies.

Published on: 12:00AM on 26th September 2008