Leading UK DIY retailer B&Q and e-learning company Copia claimed first prize at the annual European Retail Awards 2006 held at the Birmingham NEC Hilton on June 6th 2006

The award, for "Best use of Technology for Employee Development", was in recognition of the success of their EPoS e-learning solution that was used to train and support over 25,000 B&Q staff during the implementation of a new Electronic Point of Sale system earlier this year.

The e-learning programme – developed by Copia for B&Q – has transformed the way B&Q employees learn checkout and back-office systems, through customer-facing simulations in which till transactions, customer service and process training is combined in a safe, realistic environment.

The project has reduced training time for new employees from 14 hours to around six hours representing a huge saving to B&Q as well as providing a sustainable, measurable and consistent method of training and has proved highly successful with learners.

Published on: 12:00AM on 25th July 2006