Cybernetics becomes first certified Customer Interaction Management (CIM) reseller in the Nordic region

London, UK – Talisma® Corporation (www.talisma.com) the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced that Nordic reseller Cybernetics has become the first certified (CIM) reseller in the region. The accreditation will allow Cybernetics to sell Talisma’s complete suite of CIM products and expand Talisma’s European coverage to include Sweden, Denmark, Finland and Norway.

Cybernetics will offer existing and future customers Talisma’s entire CRM and CIM product suites, which includes: Knowledgebase, Email, Chat, Phone, VoIP and Campaign. One of the first customers to benefit from Cybernetics certification is Tradimus, a Nordic-based outsourcing company whose customers include Nokia, Microsoft and Telia. Tradimus will use Talisma Knowledgebase to streamline its entire documentation process, allowing its call centre agents to source information quickly from throughout the company using a single screen interface. Service levels can be continually improved as the intelligent learning routines within Talisma Knowledgebase learn to anticipate regular enquires allowing for agent responses to be continually improved.

Cybernetics has over 30 years experience in business intelligence and over 60 employees working across the Nordics. Under the agreement the reseller will sell Talisma’s CIM solutions to existing Talisma customers such as Epson, Sony, Canon, Toyota and Sharp who are already using Talisma’s solutions in other markets. Cybernetics will also provide customers with training and local language, first and second level support. All third level support will be provided by Talisma directly via its team of specialists.

“The multi-channel customer service market place is in a growth stage at that the moment. This move to provide our customers with CIM products as well as traditional CRM solutions was the right move for us. By becoming the first certified Talisma CIM reseller in the Nordic region we are able to offer our customers the latest customer service tools, allowing them to differentiate themselves in the market,” commented Maria Lennman, CEO, Cybernetics.


“Establishing a partnership with a first-class reseller in the Nordic region was central to our Northern Europe expansion strategy. By partnering with Cybernetics we can build on our success in this market by leveraging their experience and customer base, to increase our market share. Local presence is essential to ensure that our customers receive the high level support and customer service that they expect from the Talisma brand,” commented Craig Gordon, VP International Alliances.

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About Talisma
Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com.

About Cybernetics
Cybernetics is an IT-company with more than 20 years experience from implementing sales-, marketing- and customer support- systems and over 25 years experience from Business Intelligence and decision support systems. Our mission is to deliver Customer Intelligence Solutions that make the right impact for our customer’s business development. We are today approximately 60 employees. Cybernetics is a privately held company with main office in Stockholm. We also have offices in Malmö and Uppsala. We have during the last couple of years implemented customer adapted solutions to a number of customers, such as, Handelsbanken, Nordea, AMF Pension, Scania, Lunds Energi, V&S Group, Vattenfall and Tradimus. For more information, visit www.cybernetics.se

For further information, please contact:

James Delves
Wildfire PR
+44 (0) 20 8339 4420
jamesd@wildfirepr.co.uk

Published on: 12:00AM on 25th January 2007