Rackspace® Managed Hosting, the UK’s most recommended hosting provider, today announces the addition of Managed Microsoft Exchange to its suite of email solutions, which support more than 100,000 users. Due to customer demand, Rackspace is offering a comprehensive email portfolio with four best of breed messaging solutions, including Noteworthy, Imail Server, Dedicated Microsoft Exchange (customer managed) and now Managed Microsoft Exchange from Rackspace.

Customers of Rackspace’s email solutions get the benefits of Fanatical Support®, a unique customer service philosophy that drives Rackspace to meet and exceed its customer’s expectations. Managed Microsoft Exchange from Rackspace allows users to benefit from the world’s most highly deployed email and collaboration solution without the hassle of managing and maintaining the infrastructure.

Martin Walker, UK Hosting Manager, Microsoft, welcomes the news: “A growing number of businesses are turning to partners like Rackspace to ‘selectively-outsource’ business solutions like email. This Managed Exchange service from Rackspace enables companies of all-sizes to ‘focus on what they do best’ rather than building/managing/delivering IT solutions.”

Jacques Greyling, MD EMEA at Rackspace, adds: “Messaging is generally critical for modern businesses and therefore the importance of having a reliably hosted email solution can be vital. If email goes down, it can really impact the bottom line. Outsourcing email frees up time for core business activities and reduces the risk and capital outlay to a small monthly cost.”

Greyling continues: “Providing support for email services has been driven by our customers who want the level of service that Fanatical Support provides across other applications in their business and we back up the service with our aggressive service level agreements.”
With Managed Microsoft Exchange from Rackspace, customers also benefit from a 99.9 per cent application uptime guarantee, web-based management tools, improved security and user experience with integrated premium anti-virus and anti-spam and mail recovery, including 14 days of deleted data immediately recoverable and 30 days of deleted data recoverable within six hours. Additionally, customers work with a dedicated account manager and support team.
Greyling concludes: “Businesses that use Microsoft Managed Exchange from Rackspace can do more than send and receive email. They can share folders calendars and contacts and benefit from enhanced communication between staff whether they are in the office or on the move. Storing information in a centralised source allows employees to easily arrange meetings, check availability and manage projects across workgroups. The service supports demands for mobility and offers a multi-layered approach to security.”

Microsoft Managed Exchange from Rackspace supports mobile wireless solutions from BlackBerry, Good MM, Pocket PC and Treo/MOTQ and provides 24/7/365 staffed security and monitoring of both internal devices and external threats. In addition, Rackspace provides a fully resilient and redundant network infrastructure that eliminates single points of failure. The service is designed to allow businesses to off-load the administration relating to their messaging system, whilst providing a solution that is richer, more reliable and robust then web mail.

For more information on Rackspace’s Messaging Solutions, please visit http://www.rackspace.co.uk/exchange/.

About Rackspace Managed Hosting:
A recognised leader in the global managed hosting market, Rackspace® Managed Hosting is a world-class service organisation delivering enterprise-level Web infrastructure and managed services to businesses of all sizes. Serving more than 13,000 customers across eight data centres worldwide, Rackspace integrates the industry’s best technologies for each customer’s need backed by a 100 per cent network uptime guarantee. Founded in 1998, the company has received numerous awards for its brand of customer service known as Fanatical Support® including the Unisys/Management Today 2005 Service Excellence Award. It has also been recognised in the 2007 Financial Times Best Places to work Awards as the most ‘fun and friendly’ and one of the top two ‘most welcoming’ places to work in the UK.
For more information, visit www.rackspace.co.uk or call 0800 085 3973

For further information contact:
James Mitchell / Kate Mills
Tel: 020 3043 4151
Email: rackspace@kaizo.net

Published on: 12:00AM on 2nd July 2007