Great Little Trading Co. the successful mail order and online department store for parents and children have launched their next generation e-commerce website and call-centre solution powered by Fresca Commerce, the on-demand e-commerce platform from Fresca.

Great Little Trading Co.’s unrivalled reputation for quality and innovation has led the brand to become a household name, loved and respected by children and parents alike. The company has always strived to maintain high levels of customer satisfaction and continue to improve upon their success. Selecting the right product to provide the required functionality and scalability was paramount to the success of the project and choosing the right partner to deliver the creative designs, build the solution and provide on-going support and service was equally important. GLTC selected Fresca for this important project for their ethos, culture, professionalism and extensive track record in providing effective e-commerce solutions to top retailers.

Fresca have supplied a comprehensive e-commerce service, including website design, system development, and platform integration to their third-party logistics and fulfilment partner iForce. The new solution is also hosted, managed, maintained and supported by Fresca under a 99.9% availability Service Level Agreement (SLA) and is operating on their high-availability infrastructure and high-performance Fresca Commerce Platform.

The new website, which showcases GLTC’s largest range of products to date, will offer enhanced functionality and an improved user experience. Additional features include: a sophisticated in-site search and guided navigation system enabling customers to filter products by type, availability and colour, as well as other attributes. The guided navigation also enhances the customer experience and improves the usability of the site which links in with GLTC’s primary aim to make life as a parent easier. Fresca zoom provides an extremely useable and intuitive yet eminently valuable on-screen tool to allow enlarged and enhanced views of the products. This is achieved by a simple mouse roll-over so no complicated actions are required. The improved check-out process and optional ‘favourites saved’ lists will increase ‘surfer to buyer ratios’ to help drive business growth.

The tight integration with GLTC’s third-party logistics and fulfilment partner iForce now delivers an improved and seamless customer buying experience. It also facilitates easy management of the online catalogue which in turn helps provide an improved customer service.

The integrated Fresca Commerce call centre module provides the telephone sales screens that are intuitive and rapid, providing GLTC the requisite back office tools to deliver a speedy response to customer enquiries and telephone orders.

Fresca’s on-demand e-commerce service Fresca Commerce reduces up-front capital investment, and enables GLTC to focus single-mindedly on trading the site and meeting customer requirements. Fresca provides all the technical support and systems management, and all the benefits of a high-availability, high-performance infrastructure.

Will Dymott – Head of marketing, Great Little Trading Co. commented:
“We chose Fresca as our partner because of the professionalism and enthusiasm demonstrated during the bidding process. It has been evident through project delivery phases and by working with them that they have extensive experience in delivering successful e-commerce solutions and engaging websites. We feel that together we have developed a market-leading website which reflects the GLTC brand.”

Gerry Partridge – Head of Marketing, Fresca commented:
“We are delighted to have won this important project for Great Little Trading Co. and have appreciated working closely with GLTC in delivering this stunning new transactional website and call-centre solution. Now we look forward continuing our partnership, by providing on-going support for this new site, which not only reflects the brand and core values of GLTC, but also provides a customer experience that will create loyalty and drive business growth”.

About Great Little Trading Co.
Great Little Trading Co. is a successful multi direct channel retailer, who aim to make parenting easier, safer and less stressful. They provide a wide variety of innovative products for parents, who want the best for their children, at good value for money. GLTC pride themselves on the high-quality of products and customer-focused outlook. Great Little Trading Co. has over 400 new products this season sourced responsibly from around the world. As parents themselves, the GLTC team know that all the products they sell must work hard to cope with the demands of everyday family life! That’s why the GLTC Testing Team put everything through its paces, before it’s added to the range.

To visit the new Great Little Trading Co. website go to www.gltc.co.uk

For more information, please contact:
Sang-hee Lee, more2 PR
Email: sang@more2.com
Tel: 020 7420 5064

About Fresca
Fresca is a specialist e-commerce service provider and have supplied multi-channel solutions for over six years. We are passionate about delivering beautiful and successful e-commerce websites for top retailers. Our on-demand e-commerce service, branded Fresca Commerce, powers some of the fastest-growing international web-stores including: Coast, Principles, Warehouse, Oasis, Harvey Nichols, The Shoe Studio, Jimmy Choo, Bertie, Nine West, Peid a Terre, Principles footwear, Countrywide Farmers and 20Ltd.

Our managed e-commerce service, branded Fresca Commerce, helps our clients significantly to boost their multi-channel sales, increase customer conversion and retention, reduce costs and improve ROI.

The Fresca Commerce Platform offers complete web-store flexibility. Multi-channel support is built-in, as are back-office systems for customer ordering, call-centre and fulfilment functionality. The platform is feature-rich and covers all key retail functions, including campaign and promotions management, catalogue management, trading analysis, and a highly developed content management system for “magazine-style” content. It integrates with leading web analytics and email campaigning software, and offers standards-based integration with merchant systems.

Fresca Commerce is a fully managed service, provided under a 99.9% availability Service Level Agreement. Pricing is straightforward; there are no upfront development costs - this is ‘Software-as-a-Service’ (SaaS) with the added dimension of professional services. Fresca will develop, integrate, host, manage and support your e-commerce website with hardware, software and infrastructure costs built into an affordable monthly service fee, and an optional website design fee.

To find out more contact: Gerry Partridge – Head of Marketing
Fresca Limited
2 Abbey Barn Business Centre
Abbey barn Lane
High Wycombe
Buckinghamshire HP10 9QQ
Email: gerry.partridge@fresca.co.uk
Tel: 01494 439700
www.fresca.co.uk
To visit the new Great Little Trading Co. website go to www.gltc.co.uk

Published on: 12:00AM on 2nd July 2007