London, UK – 31st July 2007 – Talisma Corporation (, the leading provider of Customer Interaction Management (CIM) solutions, today announced a partnership with Bucher & Suter, a 2006 Cisco Services Partner award winner. The companies will provide a solution that integrates Talisma’s CIM suite with Cisco ICM using Bucher & Suter’s Darondo MCAL (multi-channel application link) product.

“We’re pleased to enter into this agreement with Talisma,” said Martin Wüthrich, CEO of Bucher & Suter. “Having worked with Cisco for many years we’ve had the opportunity to partner with many innovative companies, and we count Talisma among them because of their commitment to providing a solution that can truly improve the customer experience.”

The integration allows Talisma interaction routing and reporting to be done within Cisco ICM. Additionally, the partnership provides the following:

Agent skills management in Cisco ICM
Integration with other telephony platforms that are already supported through Cisco ICM
Greater interaction blending options via integration
Tighter enterprise integration

“Talisma continues to pursue partnerships and develop technologies that enable businesses to fully reap the benefits of utilising our solutions,” said Dan Vetras, President & CEO of Talisma.

“This partnership with Bucher & Suter is the latest step in our mission to remain the world leader in Customer Interaction Management solutions.”

Talisma plans to release the Talisma/Cisco ICM integration in the fourth quarter of this year.

About Talisma
Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional online customer experience. Talisma’s proven products help customer service and support organisations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma’s global customers include AOL, Aviva, Banque Populaire, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, John Lewis, Microsoft, Mothercare, MWB, Pitney Bowes, Siemens, Sony, Sprint, Teleflora, Tupperware, NHS University Hospital of Leicester and Xchanging. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit

Published on: 12:00AM on 31st July 2007