- Bournemouth-based agency links 67 sites across southern England with virtual private network (VPN) to access corporate data

- Increased broadband dramatically speeds up internal communications and further improves business efficiency

- Staff delighted with faster access to booking details and offers

Bournemouth-based travel agent Bath Travel has turned to ntl:Telewest Business, part of the Virgin Media group, to help grow its internet capabilities and share information in a faster, more secure environment.

Bath Travel, which employs 375 agents in 67 sites stretching from Devon to West Sussex, is a fast-growing provider of holidays and other leisure and business travel services. When the company found its existing broadband network could no longer support ever increasing amounts of data traffic across its network, it brought in ntl:Telewest Business to provide a vastly improved communications capability.

By installing a 2Mb network, Bath Travel can enjoy the free flow of data between agents and customers with the ability to scale up the amount of bandwidth required as the company grows. Previously, Bath Travel found its network struggled to cope with the amount of data required as the company rapidly expanded. With the internet forming an increasingly important channel for sales and customer service, being able to support peaks of data traffic flow was critical.

“Once the new network was installed we saw a massive improvement in speed and reliability of communications,” said Len Clarke, Director and General Manager of Bath Travel. “We can now share and access essential information – such as fast-changing flight details or package offers – in even quicker time. It has made such a difference.”

Clarke continued: “We saw around ten per cent business growth in the last year. To sustain the added traffic and the increasingly important medium of the web we need a reliable communications network with bandwidth that can expand as we grow. The VPN allows much faster and more secure access to critical corporate and travel information, which means our customer experience is even better than before, too.”

Gerry Arthurs, Head of Business Markets in the South East for ntl:Telewest Business, said: “Fast, reliable communications are critical to business success, especially in a highly competitive market such as the travel industry. Being able to respond more quickly to customer requests and source the latest offers and information in even shorter time enable Bath Travel to be one step ahead of its competition. As ntl:Telewest Business rolls out its national network upgrades across the country, we now offer the most technologically advanced communications network of any service provider in the UK.”

– Ends –

Notes to the editor:

About ntl:Telewest Business

ntl:Telewest Business, part of the UK’s second largest fixed-line telecommunications company, is a leading communications provider to businesses, public sector organisations and service providers in the UK. It delivers a complete portfolio of voice, data and internet solutions nation-wide.

ntl:Telewest Business sales and support teams are located across the UK, in close proximity to our customers, as part of a commitment to deliver superior customer service.

ntl:Telewest Business delivers services over the Group’s £13bn investment in its state-of-the-art infrastructure giving business customers access to the largest alternative network in the UK.

ntl:Telewest Business is trusted to provide critical communications to high profile customers including: Heathrow's Terminal 5, Birmingham City Council and Cambridge County Council.

For further information go to http://www.ntltelewestbusiness.co.uk

ntl:Telewest Business press contacts:
Rebecca Tyrer, PR Manager
ntl:Telewest Business
T: 01256 754 715
E: rebecca.tyrer@virginmedia.co.uk

Chris Lee, Press Office
Rainier PR
T: 020 7494 6578
E: clee@rainierpr.co.uk

Published on: 12:00AM on 26th July 2007