Star Internet launches new high-speed DSL service with full SLA

30 January, 2004 Star Internet, the UK’s largest independent ISP, today announces the latest addition to its services portfolio. Star Stream is a permanent connection to the Internet that comes with a guaranteed service level agreement, giving businesses high performance broadband access with unrivalled reliability.

The service has been taken on by Star to fill the gap perceived by many SMEs between a dedicated, high speed SDSL connection and the peace of mind brought by the tight SLAs of leased lines. In combining both, Star Stream is suitable to support VPNs, email and internet browsing, as well as mission critical business applications.

Simon Coulshaw, Sales and Marketing Director at Star Internet comments,
“In today’s wired world, businesses require a dedicated, high-performance connection that drives management of cost without sacrificing quality of service. Star Stream guarantees to deliver the confidence and reliability necessary to support your communications infrastructure, through a fully managed range of broadband services to suit businesses of all shapes and sizes.

“Star Stream is a breakthrough for businesses that want the speed of broadband access without losing the security of an SLA. The service is fully scalable, comes with a wide range of Star’s security solutions in place and delivers real business benefits. We are very pleased to be able to offer our customers such a flexible and secure solution, and hope it will prove to SMEs that you don’t need to sacrifice safety for speed.”

The services available with Star Stream range from 2Mb to 256K in size, and come with a 99.5% guaranteed uptime service level agreement, including penalty payments. It provides dedicated bandwidth, eliminating the issue of fluctuating traffic volumes, and allows flexible migration to Star’s all in one solutions as your business grows, reducing the need to purchase additional solutions.

The service is supported by Star’s unique on-line customer interface, Star Centre, which enables customers to monitor the performance of their internet services and provides management information to help identify trends and plan future internet strategy. Customers also benefit from the attention of a dedicated customer services executive and Star’s 24/7/365 emergency technical support.

For further information, please contact:
Star Internet Press Office: HBLMedia
Amy Gooch, Phone: +44(0)207 612 1830 Email:

About Star
Star Internet is an ISP specialising in the provision of Internet solutions to businesses in the UK. Part of the Star Technology Group, which includes Star’s sister company MessageLabs, the email security company, Star has a strong pedigree in product development and provides a range of services to enable companies to exploit the full potential of the Internet. These include core services like access and hosting but also a range of integrated solutions and innovative extra services. Netstar, Star’s product to connect private networks to the Internet, is the most widely installed network connectivity solution in the UK with an installed base of over 900. Star has over 4000 business customers who include Group Four, Umbro, Warwickshire County Council, GWR, BSM, Misys, and Virgin Energy. Further information is available at

Published on: 12:00AM on 30th January 2004