New Service Delivers Innovative Capabilities That Advance WebSideStory’s Mission to Make Web Analytics Simple and Relevant

WebSideStory (, the leader in on-demand Web analytics, today announced the launch of HBX™. HBX marks a breakthrough in on-demand Web analytics by integrating WebSideStory’s best-of-breed, real-time data collection architecture with the ability to mine visitor data down to the individual browsing session. The result is highly actionable, up-to-the-second visitor intelligence that allows business managers to dramatically improve the performance of their online initiatives. HBX ( has industry-first capabilities, including custom-defined KPIs (key performance indicators) and affinity reporting, that build upon WebSideStory’s mission of making Web analytics simple and relevant for the end user. HBX was developed with extensive input from many of WebSideStory’s enterprise-class customers. The company considers its enterprise customer base (at more than 500, the largest in the industry) to be an essential part of its development process.

“WebSideStory knows analytics and continues to push the boundaries of innovation,” said David Silversmith, Chief Technical Officer for CARFAX (, the pioneer for vehicle history reports. “HBX is a prime example. It achieves the impressive distinction of giving us all the visitor data we need, while still being extremely simple and easy to use.”

HBX replaces the company’s HitBox Enterprise and HitBox Commerce services, which are well known in the industry. The name “HBX” designates the 10th version of WebSideStory’s enterprise-class analytics service. HBX has many new capabilities to help improve online marketing ROI, increase conversions, optimize site content, and increase advertising sales. Select features include:
· Customizable Dashboards – HBX provides flexibility in creating customizable dashboards to help users make quick decisions. Graphical KPIs (key performance indicators), including gauges and interactive charts, enable users to chart their site performance against corporate goals.

* Page and Content Affinity – HBX’s affinity reporting enables users to understand and establish relationships between two or more distinctive pages or content groups. For example, those who visited Content Group A, also visited Content Groups C and D. This insight allows a commerce site to optimize cross-sell opportunities and a media site to sell more advertising.

** Internal Search – HBX delivers an unprecedented level of reporting on internal searches, including search terms across categories, relevant searches, failed searches, and search term conversions. WebSideStory can integrate with any internal search system, but is optimized for Atomz (, a WebSideStory partner and the leader in on-demand enterprise Web site search applications.

*** A/B Testing – A/B Testing allows clients to easily compare performance variance in their Web site design and marketing. A/B Testing reduces decision cycles by highlighting the effects of any design or message changes.

**** Conversion Events – HBX lets users identify and measure the success of different conversion events, such as the completion of a lead form, a demo download, an e-commerce purchase and more. Once identified, key site metrics such as link clicks and internal searches can be tied to these user-defined events.

“Web analytics can deliver great value but only if it doesn’t complicate your life –it needs to be straightforward and easy to use,” said Guy Creese, research director of Internet analytics for the Aberdeen Group (, a leading market research firm. “WebSideStory understands this and has done a good job of championing this theme in the industry.”

As a completely hosted, on-demand service, HBX collects visitor and customer behavior information in real-time and provides the data on demand through a convenient, Web-browser interface. The service requires no hardware or software investment and can be implemented within days. To learn more about HBX, visit

About WebSideStory
Founded in 1996 and backed by prominent venture capital firms Summit Partners and TA Associates, WebSideStory is the leader in on-demand Web analytics. WebSideStory’s on-demand enterprise solutions provide actionable, real-time information about online visitor and customer behavior. More than 500 enterprises rely on WebSideStory’s solutions to sell more products and services, increase online lead generation, boost advertising revenue and enhance online customer support. Prominent analyst firms have consistently recognized WebSideStory as the No. 1 on-demand Web analytics provider by revenue. For more information, contact WebSideStory, Inc. Voice: 858.546.0040. Fax: 858.546.0480. Address: 10182 Telesis Court, 6th Floor, San Diego, CA 92121. E-mail: Web: HBX is a trademark of WebSideStory. Other trademarks belong to their respective owners.

Erik Bratt, WebSideStory858-546-0040 ext. 365

Published on: 12:00AM on 1st March 2004