TUI and CGI to join customer experience management provider for an interactive session on increasing online conversions

London, UK – 04 February 2008 – Tealeaf, the leading Customer Experience Management software provider, will host a workshop entitled ‘Converting Hits to Sales: A Better Online View’, at this year’s Retail Business Show. The free workshop, which will take place between 1.30 and 2.30pm on Tuesday 5th February in Workshop A, will outline the key findings of a recent Harris survey into online consumer behaviour as well as a real life case study from TUI (owner of and a presentation from Lynne Lawrence, a business consultant at CGI. Together the three presenters will outline how retailers can increase online conversions.

George Nolan, E-Commerce Manager, Holidays, TUI will outline how he has increased the number of online holiday bookings and improved TUI's industry-leading service using Tealeaf's CX suite. George will explain how he has used the real-time visibility that Tealeaf gives to identify and instantly fix any problems or issues that may prevent a sale on the website.

Tealeaf’s Nicky Doherty will present the findings of a recent Harris Survey into UK consumer behaviour online, which discovered that a staggering 9 out of 10 UK consumers have experienced problems when buying online. Lynne Lawrence, Business Consultant CGI, will explain how businesses can maximise their website and achieve the highest possible conversion rates.

“With online spending at an all time high and analysts predicting spend to reach £162 billion by 2020, it's little wonder that converting website hits to sales is the holy grail for all e-retailers,” commented John Lillie, UK Country Manager, Tealeaf. “Our workshop will give practical and insightful advice on how retailers large and small can get the most out of their online presence.”

About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit

© Copyright 2007 TeaLeaf Technology, Inc. All rights reserved. Tealeaf and Tealeaf Technology are registered trademarks of TeaLeaf Technology, Inc. in the United States and other countries. The Tealeaf word and design mark, VIA, Visibility.Insight.Answers, Tealeaf CX, Tealeaf cxView, Tealeaf cxImpact, Tealeaf cxReveal, Tealeaf cxVerify and Tealeaf cxConnect are all trademarks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.

Press Contacts:

Tealeaf: Shoshana Deutschkron
+1 415.932.5009

Wildfire PR:
Sarah-Anne Bray/Danny Whatmough
+44 (0) 20 8339 4420

Published on: 12:00AM on 4th February 2008