AGOURA HILLS, CA & LONDON, UK – May 19, 2008 -- inQ, a pioneering ChatCommerce company, today announced the appointments of Simon Taylor as director, Client Services, and Mark Wood as director, Sales, in inQ’s United Kingdom (UK) office in London.

Taylor joins inQ’s London office after having served as the UK technical officer for five years at web analytics company WebSideStory, which was re-branded as Visual Sciences in May of 2007 and acquired by Omniture in October of that year. Wood joins inQ, having most recently served as sales director for Visual Sciences. Between Wood and Taylor, the two bring to inQ a proven track record in the telecommunications, financial services and retail sectors, serving such companies as Norwich Union, Guardian, Royal Bank of Scotland, Debenhams, and Littlewoods.

“It’s exciting to join a sales-centric e-Commerce organization that has a solid value proposition and proven track record for significantly boosting the online sales of its customers,” said Taylor. “While other chat solutions vendors require software infrastructure and human resources investment, inQ’s turn-key ChatCommerce service combines software and ‘live agents’ driving the entire chat operation, with inQ getting paid only from sales transactions that directly result from the online chat. Working on a ‘pay for performance’ basis naturally aligns our business goals with those of companies that embrace results and zero risk.”

Wood commented, “Commerce-related chat is one of the most under-utilized technologies in e-Commerce. Site owners are too preoccupied in generating greater volumes of traffic and using web analytics to fix problems with their sites, while completely ignoring the opportunity to interface with their prospects/users in real time. inQ has proven that Commerce chat can increase site conversion well in excess of 10% and typically between 20% and 30% within very short timeframes, and leave customers with a positive feeling about the chat experience.”

inQ CEO Bernard Louvat added, “We see tremendous opportunity in the UK for inQ and our chatCommerce solutions. Our results so far have demonstrated that the UK consumer is embracing live chat to enhance their online shopping experience in the same way that the North American consumer has. We are dedicated to continue building our presence in this market and Mark and Simon have a proven track record of assisting UK telecommunications, financial services and retail companies in improving the efficiency of their online channels. They are a great addition to the inQ team and for our clients in the UK.”

Today, among the existing clients served by the UK office are leading brands Virgin Media and Virgin Mobile.


inQ is the world leader in outsourced live chat solutions. Its live chat solution humanizes the online experience by engaging with targeted online shoppers and replicates a quality in-store experience. By utilizing state-of-the-art proprietary technology as well as trained and experienced online sales representatives, inQ offers solutions that are completely customized to meet its client's specific needs and that can increase clients' overall online revenue as much as 30% in 90 days. inQ works with companies in the telecom, cable, retail, travel, media, and financial services industries in the United States, Canada and United Kingdom. More information can be found by visiting

Media Contacts:

Michael Krems of KremsPR for inQ
Cell: 650.759.7133

Simon Taylor of inQ
212 Piccadilly
London, W1J 9HG
+44 (0) 207 917 9497

Published on: 12:00AM on 19th May 2008