Steria to deliver £1.7 million in net efficiency gains per annum through contact centre upgrade

London, 4 July 2008 - Steria, a leading European end-to-end IT services company, has announced a three year deal with Dorset County Council to enhance its ‘Dorset Direct’ customer contact centre through the provision of business analysis and consultancy. The project will improve the Council’s customer response, ultimately resulting in more enquiries being resolved on first point of contact and Council staff being freed up to focus on core activities, supporting a net efficiency gain of more than £1.7 million per annum.

The original contact centre, implemented by Steria last year, will be extended to bring business processes from all Council directorates into the contact centre. It will enable Dorset County Council to provide greater breadth of service and improved response to customers.

Sue Hyde, Head of Communications and Customer Care, at Dorset County Council, commented on the new contract: “Following the successful implementation of ‘Dorset Direct’ last year, Steria really demonstrated its broad range of business and technical skills to us. Steria’s ‘one-team’ approach with our staff ensured motivation and commitment to the project’s success from everyone involved.

“This contact centre is an important part of our Council’s business transformation programme which will renovate front-line services and deliver efficiencies throughout the entire organisation.”

Paul Sellick, director of public authorities at Steria, says: “Steria has proven its ability, experience and attitude to Dorset County Council over the past year, and we’re really looking forward to working with them on this new phase of business transformation. Our team's knowledge of not only technology, but also the changing needs of local government, allows us to add significant value to our customers.”

About Steria (

The leading end-to-end IT services provider in Europe for companies which consider new technologies a vital part of their business strategy, Steria focuses on setting up strategic partnerships with its customers in each of its key markets: the public sector, finance, telecommunications, utilities and transport.

Steria offers customers integrated services including consulting in core business processes as well as the development and operation of their information systems. In October 2007, Steria acquired the British firm Xansa.

The new group employs 19,000 staff in 16 countries, including 5,000 in India. On December 31, 2007, Steria revenue amounted to €1.4 billion (€1.9 billion pro forma). The Group, headquartered in Paris, is listed on the Euronext Paris market.

Firefly Communications

Jessica Sealby

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Gary Follows

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Published on: 12:00AM on 4th July 2008