Lipsy, the fast fashion brand worn by stylish and fun-loving women as well as celebrities from Kate Middleton to Lily Allen, has selected Snow Valley to deliver their next generation e-commerce solution.

The solution will be based on Snow Valley’s MUSE2 platform and will deliver a feature-rich user experience aimed at maximising customer engagement. This will include rich media and user generated content that will communicate the glamorous and aspirational characteristics of the brand. The site will also offer a full range of functionality and marketing support to assist the growth of their international business.

Search and navigation capability on the new site will be provided by Mercado, one of the third party services integrated within the MUSE2 platform. Snow Valley will also be providing full integration between the website and other line of business systems to ensure that the e-commerce operation is fully automated.

A B2B solution will also be developed as part of the project to help the company manage their 400 wholesale accounts.

Snow Valley’s User Experience Team will provide the design for the new site. The creative will translate Lipsy’s brand elements for the web, bringing the world of glamour, fashion and the special occasion alive for the online customer.

The new website is part of Lipsy’s multi-channel growth plan. The company will open its first standalone store in Brent Cross, London later this year. The company already operates 25 concessions and has 300 stockists across the UK and in Europe.

Kristine Kirby, e-commerce Director at Lipsy, said; “Lipsy is a young and vibrant brand, which makes the internet the perfect channel for us. Our website is a great showcase for our collections and it gives customers access to our range at any time. What’s really important for us though is that it opens up so many opportunities for taking customer engagement to a whole new level. We’re really excited about working with Snow Valley to bring the brand to life.”

Mark Hopwood, CTO at Snow Valley said, “We’re very pleased to be working with Lipsy. They are a fresh and exciting company that have a real understanding of the potential of the web.”

“Lipsy is also a great example of a company taking a holistic approach to e-commerce. These days, the most successful multi-channel retailers and brands are focusing on the customer proposition, acquisition and retention rather than on design followed by technology followed by marketing. We look forward to working with Lipsy to help them achieve their multi-channel ambitions.”


22 September 2008

About Snow Valley:

Snow Valley is the UK’s leading e-commerce services provider. For over 10 years the company has been developing and operating e-commerce solutions for multi-channel retailers such as Majestic Wine, MFI, Pets At Home, TM Lewin, and LK Bennett.

For more information visit

Contact: Sarah Clelland, Snow Valley
Telephone: +44 (0) 20 7813 9520

Published on: 12:00AM on 22nd September 2008