- Ability to offer free phone and broadband to customers, as well as desktop videoconferencing, revolutionises the conventional serviced office model
- Unified communications platform enables innovative virtual office service for entrepreneurs and expanding businesses to be offered for free
- ntl:Telewest Business selected because of capability to deliver and understanding of shared vision

Your Space, a highly innovative provider of urban serviced offices in the UK, is working with ntl:Telewest Business, part of the Virgin Media group, to deliver historic premises and pioneering facilities to small companies. The unified communications platform delivered from ntl:Telewest Business’ next generation network, enables Your Space to include phone and broadband costs as part of the overall service charge. Additionally, it is permitting Your Space to offer entrepreneurs the world’s first free virtual office service.

Companies using the new virtual office service get to have a prestigious business address, their mail securely handled, one free hour of meeting room hire per month and, thanks to ntl:Telewest Business, have their calls answered in their company name by a receptionist and rerouted – all completely free. Designed to help small companies meet the challenges of the credit crunch, Your Space expects significant take-up from early stage entrepreneurs needing office facilities without the associated overheads, as well as from expanding businesses needing an operation in another city.

The new network is also allowing desktop videoconferencing and powerful unified messaging tools to be used by Your Space customers, enabling them to operate more flexibly and with greater cost control.

ntl:Telewest Business has deployed a high-speed 10 Megabits-per-second (Mbps) Internet Protocol Virtual Private Network (IPVPN) to connect all Your Space centres around the UK in a single private communications environment. This provides the infrastructure required to run a Cisco Call Manager unified communications system that delivers converged voice, data and internet services to every customer within each centre. The ntl:Telewest Business team was also appointed to provide Your Space with Local Area Network (LAN) infrastructure, IP telephony services, managed Internet access and Integrated Services Digital Network (ISDN) connectivity.

Rather than building new premises or converting existing offices, Manchester-based Your Space takes over buildings with character in urban locations and converts them into advanced, unique, serviced office locations. The company’s mandate is to respect the local community and work towards sustainability with each of its centres, creating commercial environments that are more flexible and appealing for entrepreneurial businesses.

Your Space wanted to further differentiate itself from its competition and deliver more innovative communications services to its customers, including flat-rate premises and communications charges that enable customers to better control costs. It chose ntl:Telewest Business to deliver these services because of the reach and sophistication of its UK-wide next generation IP-based network, and the project management credentials of the team. As well as all communications being delivered over a single network, the system has features that add operational flexibility such as wireless access and free calls to any mobile or landline as part of a standard package.

“Telecoms is at the very core of the services we offer and we wanted to stand apart from the competition with an advanced infrastructure of services that would enable driven entrepreneurial spirit to thrive,” said Colin Rimmer, Brand Manager, Your Space. “By making advanced communications part of the fabric of what we offer to customers, we have empowered them to be able to be more innovative with their operations. Working closely with ntl:Telewest Business has enabled Your Space to offer something unique in the market that is driving interest from lots of customers. They understood our vision and were the only telecoms provider that could help us achieve it.”

“Using technology to differentiate an already thriving business is about more than next generation capability. It’s also about the telco having a positive attitude towards delivering infrastructure that suits each customer down to the ground,” said Andrew Marshall, Head of Business Markets for ntl:Telewest Business in Manchester. “We’ve been able to provide Your Space with telecoms capabilities that set new heights in the serviced office market and pave the way for some truly progressive working patterns.”
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Notes to the editor:

About ntl:Telewest Business

ntl:Telewest Business has the most advanced of the UK’s two national networks. Its vast nation-wide Next Generation Network provides businesses, public sector organisations and service providers across the UK with a complete portfolio of advanced data, internet and voice services. The £13billion network is flexible, scalable and is already built out to more than 38,000 street cabinets across the UK.

As part of a commitment to deliver superior customer service, ntl:Telewest Business sales and support teams are located in close proximity to its customers in over 40 centres across the UK.

ntl:Telewest Business is trusted to provide critical communications to high profile customers including Yorkshire Water and EasyJet.

To subscribe to our press releases please visit: www.ntltelewestbusiness.co.uk/feeds

ntl:Telewest Business press contacts:
Tara Flanagan
ntl:Telewest Business
T: 01256 753101
E: tara.flanagan2@virginmedia.co.uk

Sam Grace,
Press Office
Rainier PR
T: 020 7494 6493
E: sgrace@rainierpr.co.uk

Published on: 12:00AM on 11th September 2008