MetaPack enables ASOS.com SameDay Delivery Service
ASOS.com went live with their same day delivery service at the end of August. This was achieved through the use of MetaPack delivery management software and CitySprint’s SameDay Courier solution.

As part of their “style with substance” customer service promise, ASOS.com is yet again leading the field with innovation and service. Whilst there are a couple of other companies offering same day services, ASOS.com sets itself apart by offering it to the largest area. Customers wanting delivery to addresses within the M25 and some areas on its outskirts as well as within a 50 mile radius of ASOS.com’s warehouse in Hemel Hempstead can now select the same day option if ordering before 2pm on weekdays and 12pm on weekends. This is made possible through a real time sub-second call to MetaPack by ASOS.com’s web front end which then registers the address and returns the available delivery option. MetaPack’s work with Asos and other leading retailers has begun to set a new standard for home delivery.

Patrick Wall, CEO of MetaPack is “proud to be working with ASOS.com on these new and exciting delivery options as they are once again breaking new ground by being one of the first UK retailers to offer a same day service on such a wide range of products.” He goes on to say, “This functionality is part of our broader multicarrier solution and we are working with ASOS.COM on further developments in their delivery options which are all being made possible through the flexibility of our platform.”

The speed and efficiency required to successfully carry out such an operation has been aided by the automatic data transfer and complete visibility of order and delivery through MetaPack and the service offered by CitySprint. CitySprint is the UK’s largest SameDay Courier network with a national network of 30+ ServiceCentres. Without this infrastructure it is virtually impossible for courier partners to be able to offer this highly responsive service to retailers.

Bel Shergill, CitySprint's Retail Sector Development Manager, commented “We are delighted to be working in partnership with ASOS.com and MetaPack on this innovative delivery solution. Working with the delivery software leader, MetaPack, was an important part of this relationship as we both have a mutual commitment to make things happen, using technology to best effect and providing a leading edge responsive service to our mutual customers. The partnership with MetaPack makes the IT element of this delivery service seamless and simple for the customer."

Hilton Eachus, Customer Delivery Manager, at ASOS.com, explained their decision behind offering the same day service, “even though our customers are happy with our delivery options we are determined to constantly evolve, remaining ahead of the market and setting a precedent.” He goes on to say, “we want to offer our customers as much choice as possible while maintaining the simplicity of our checkout process.”

In the first week, 141 orders were delivered on the same day service most being high value orders with an average basket value of £120. Take up of the same day service is expected to increase as more ASOS.com customers become aware of it. At a cost of £16.95 it offers customers a choice of a premium service and delivery of their goods on the same day as purchase

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About Metapack
Established in 1999, MetaPack is the leading provider of delivery management solutions that promote best practice, transform online shopping and help retailers exceed customer expectations. MetaPack is the only company providing a single point of integration for UK carriers enabling retailers to offer comprehensive delivery options for online shoppers as well as complete tracking through extensive performance reporting.

MetaPack provides delivery management solutions for a number of blue chip retailers and its software is endorsed by the IMRG.

http://www.metapack.com

Published on: 12:39PM on 16th September 2009