Fears that the Royal Mail strike might disrupt the eCommerce build up to Christmas seem unfounded. MetaPack, the company managing one in ten of all eCommerce deliveries, has reported strong growth in online sales over the past three months.

Although online retail has been fairly resilient in the economic downturn, it has still been indicative of a country in recession and this, along with the mail strikes, have left retailers concerned about their fourth quarter. However, industry leaders have been noticing positive trends suggesting that the downturn may well be ending and that the industrial action has had little knock on effect.

MetaPack is a delivery management company which provides a software solution to online retailers, improving their delivery processes. As such they are in the perfect position to gauge online retail through the number of parcels sent out. MetaPack analysed 50 of its customers over the last six months to find some really promising results. Their customers not only include large players such as John Lewis, ASOS, M&S, Halfords and DGSi group but also a range of medium size online retailers using the IDIS Delivery Management System. “We feel we have a very representative customer base and pre-Christmas growth is happening across the board. Customers are confident that their parcels will be delivered and continue to move towards online sales.,” explains Patrick Wall, CEO of MetaPack.

Wall goes on to say, “over the past three months we have noticed a definite increase in the number of parcels sent out through our system. While there has always been a gradual increase, in keeping with the rise in popularity of online shopping, since August sales have increased by 10% each month. This is brilliant news for an industry reliant on carrier and postal services and is specific testament to MetaPack customers being able to use alternative carriers through the strikes.”


Published on: 12:27PM on 5th November 2009