Faith Shoes are the latest high street name to use MetaPack to manage their online delivery. With more and more brick and mortar retailers going multichannel and capturing a piece of the growing online market, they are now starting to discover that they require more automated and intelligent processes in order to manage their fulfilment. With their growth, Faith found that their manual consignment creation at the pack bench became far too cumbersome to manage and they wanted to improve their ability to print delivery labels. Through MetaPack they were able to instantly get the correct label, designed according to required carrier specifications, off the pack bench for each consignment. This removed the operational impediment which involved matching ready printed labels to the orders already packed.

They have also been able to easily add another carrier with no integration hassle which has increased their delivery options and maximised all their carriers through automatic allocation to improve efficiencies. David Earl, Business Systems Manager at Faith commented, “MetaPack has given us complete flexibility in carrier selection and allocation and manages all of the complex interfaces as part of the offering. We can now introduce new services, such as "Next Day" in a matter of hours.” He goes on to say, “the product's tracking capability is comprehensive and easy to use and has become the common window into the vast amounts of despatch data across the enterprise and best of all the implementation process from feasibility through to user sign off took less than four weeks with minimal set up costs."

Faith recognise the importance of delivery and customer service and will also be looking at the possibilities of using MetaPack’s functionality to ship from store and real time fulfilment communication for their customers in the future.

About Metapack

Established in 1999, MetaPack is the leading provider of delivery management solutions that promote best practice, transform online shopping and help retailers exceed customer expectations. MetaPack is the only company providing a single point of integration for UK carriers enabling retailers to offer comprehensive delivery options for online shoppers as well as complete tracking through extensive performance reporting.

MetaPack provides delivery management solutions for a number of blue chip retailers and its software is endorsed by the IMRG.

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Published on: 12:53PM on 11th January 2010