London , 07 June, 2010 e-inbusiness, one of the UK’s leading eCommerce and online marketing agencies, has been working with HSS Hire, (tool and equipment hire), to deliver its new award winning B2B customisable extranet www.hsslivehire.com. HSS Hire has scooped the Hire Association Europe’s Industry Website of the Year award with its LiveHire site from e-inbusiness as well as being Highly Commended in the Cisco Real Business ‘Customer King’ awards with LiveHire for its technical innovation in customer service.

Designed specifically for HSS Hire’s account customers, LiveHire was built by e-inbusiness using Microsoft’s powerful Commerce Server (eCommerce) platform, EPiServer (web content management) and Omniture Merchandising, enabling HSS Hire’s account holders to hire tooling equipment and for the very first time, have full and transparent control of all their hires easily and efficiently online.

The LiveHire site from e-inbusiness offers HSS’ major clients across the UK and Ireland fast and easy access to real-time account management information for all their contracts, across multiple locations via a secure online system with direct links to key HSS back-office computer systems. The site provides customers with real-time data for processes such as on hire/off hire, hire levels/locations, stock availability and account pricing across all contracts whatever channel was used to arrange the contract originally - whether via their account manager, in branch, through the call centre, online or by text.

HSS Hire was looking for a new site to help drive sales growth, develop long-term customer retention, reduce costs and improve customer service. The new site significantly enhances the HSS Hire brand by creating a unique USP in online extranet services. HSS has already seen their account business grow significantly and LiveHire from e-inbusiness has been key to this success.

“We have a very strong brand having been in the UK’s high street for very a long time and we wanted a site that properly represented the brand but also one that looked like a business services website/extranet. The control, usability, accessibility and functionality were all very important. We wanted an ‘Amazon’ for tool hire. And we wanted it to work along best practice eCommerce lines. We are really pleased with the result.

It has been crucial to us winning new business. It has also been crucial to us retaining some of our large contracts. A customer is unlikely to move to another hire provider once they have LiveHire on their desks; they have never been given such control, focus and transparency before,” says Fiona Perrin, Key Account & Marketing Director, HSS Hire

e-inbusiness helped HSS Hire refine its online strategy and then designed, built and delivered the highly bespoke new extranet in partnership with HSS. e-inbusiness has also secured the contract to work with HSS on a further project for hsstoolhire.com, HSS’ new small-to-medium size firms site, expected to be launched later this year.

“The LiveHire solution was a key strategic project for HSS Hire, with significant integration into multiple systems, as well as specialist development work meeting their industry specific requirements. We are enormously proud of this project and are delighted to have been a key part of HSS Hire’s online success. This site is a fitting testimony to e-inbusiness’ strong capabilities to deliver complex eCommerce projects in the B2B market,” says Steven Hampson, Sales & Marketing Director, e-inbusiness.

Ends

(563 words)


Notes to Editors:
Acquired by Welcom Software in 2007, e-inbusiness has seen significant growth and made considerable investments in the development of its core EIB Commerce platform, which today offers fully scalable and best of breed functionality for ambitious online B2C and B2B retailers.

About e-inbusiness:
Founded in 1999, e-inbusiness is one of London’s leading, award winning, eCommerce and online marketing agencies which designs and builds great eCommerce websites that enable major B2B and B2C retailers sell MORE online.

By understanding our clients’ brands we work with each client to develop highly successful online strategies to gain long-term customer value. As experts in online marketing and eCommerce, we help clients to drive vital traffic to their sites, stimulate increased conversion and average order value and provide secure and scalable technology to enable clients to grow their business.

e-inbusiness has developed over 100 eCommerce sites with high profile clients including:, Dreams, New Look, HSS, Rohan, The Conran Shop, Ryman, Slaters, Farrow & Ball and the Jacques Vert Group. For more information: www.e-inbusiness.co.uk

About HSS Hire:
HSS Hire Service Group is a UK-based tool and equipment hire chain that has been serving big businesses, trade and DIY customers since 1957. It is the Hire Association Europe’s Hire Company of the Year 2009 and Contract Journal’s Plant Hire Company of the Year 2009. In 2010 it was awarded the HAE’s ‘Excellence in Customer Care’ award.

Operating under the banner of HSS Hire, the group has an established nationwide network of over 250 locations including a number of supercentres with extended opening hours. The company also runs a dedicated training division and offers a range of innovative hire related services including HSS LiveHire, HSS Assured and HSS Pitstop.

HSS Hire is ISO9000, ISO14001 and SAFE-Hire certified and holds Investors in People status as well as a 4 star British Safety Award.

Sandy Halse
PR Contact
(further information, hi-res images and requests for media interviews)
e-inbusiness
Tel: +44 (0)7930 325085
sandy.halse@e-inbusiness.co.uk
http://www.e-inbusiness.co.uk/news-list/articles/Welcome-to-the-HSS-Press-Page/

Published on: 11:00AM on 7th June 2010