figleaves.com went live with MetaPack last week to increase their delivery options and streamline their fulfilment process. They use MetaPack as a black box behind their ‘COM’ system which makes a call via an API once the order is scanned. The consignment is then automatically allocated to a carrier within MetaPack and the label image called back by figleaves.com’s system to be placed on the invoice. This allows them to print a single piece of paper with all the details of the order and delivery, including returns label, on their own stationery. Customer Services then log in directly to the MetaPack system for order tracking and delivery updates.

Mark Patterson, Supply Chain Director at figleaves.com comments, “over the years figleaves.com customers have come to expect an exceptional level of service, with on time delivery being high on the list. Now they are also expecting a choice of delivery locations and with improved online tracking.

“MetaPack is a key factor in delivering this, in a simple and cost effective way for both our customers and ourselves. It allows us to route parcels to the most appropriate and cost effective service and makes new carrier integration simple. In fact, MetaPack compliance is now a key requirement in consideration of any new carrier service.

“Implementation of the first stage of MetaPack has gone smoothly and we now look forward to extending the reach of the system within our website and back office systems, delivering service improvements and cost reductions.”

Figleaves.com is just one of the household names to go live with MetaPack in the past month, others include Past Times, Debenhams and Fitflops.

Published on: 1:39PM on 11th August 2010