Join Forrester and Creative Virtual in a Webinar to give you a snapshot of the Latest Web Self Service Innovations on Wednesday, 25th May 2011.

Diane Clarkson from Forrester will talk about:
* How are Virtual Assistants evolving into a One Click Support Portal?
* What are consumers' attitudes for online customer service?
* What are five key innovations in self service?
* How can you prioritise self service opportunities for your organisation?

Creative Virtual will show:
* How they can provide a personalised support experience across an entire website
* The inclusion of Social Media in the support environment
* Benefits & Features of their V-Person™ technology and the One Click Support Portal

This webinar will be of interest to anyone who wants to:
* Increase self service options at a low cost
* Personalise the customer experience
* Provide a consistent help experience across their website
* Include social media into the support experience
* Provide better service at a lower cost than live chat or a call centre

What results are Creative Virtual clients seeing?
* Call deflection rates of up to 50% and accuracy levels of over 90%
* Users getting the information they are looking for and providing feedback to continuously improve the support experience

Who should attend?
This webinar will be of interest to people involved with self service support who want to see a reduction in call centre volumes, whilst at the same time enhance the user experience and help to increase the ROI from their websites.

Title: Top Innovations for Web Self Service
Date: Wednesday, 25th May 2011
Time: 16:00 UK time, 11:00 EST, 08:00 PST
Space is limited.
Register for the webinar here:

Creative Virtual have implemented Virtual Assistants in large organisations including O2, Virgin Media, National Rail Enquires, ASDA, Lloyds Banking Group, Verizon, HSBC, Intuit, Tesco and over 30 other large companies.

If you would like more information about Creative Virtual or their V-Person solutions, please email or visit

Comments from Creative Virtual customers:
“It feels like we're getting an insight into the people not the clicks.” (Lloyds TSB)

“The Virtual Assistant supports our aim to make it really easy and engaging for Milton Keynes citizens and businesses to use the council's website services.” (Milton Keynes Council)

“Creative Virtual's expertise and creativity helped us deliver a product we're all very proud of.” (BBC)

“We expect to see a return on our investment within the first 9 months.” (Waterstones)

“Our Autochat (Virtual Assistant) handles 4 times more conversations than the call centre at a fraction of the cost.” (Philips)

“We searched the market and decided that the Virtual Assistant was the best tool to help us improve the customer experience.” (Lloyds TSB)

“Lisa found an answer to 99.5% of all rail related questions she was asked.” (NRE)

“Our Virtual Assistant ‘Lucy’ has had a great response from our customers and with Creative Virtual’s help and expertise we can now offer a fun and alternative method of providing online customer support.” (O2)

Published on: 3:37PM on 17th May 2011