Recently leading analyst firm Gartner released the report ‘Virtual Assistant Vendor Landscape, 2011’ which summarises the most active vendors in the virtual assistant marketplace. These vendors, including Creative Virtual Ltd, were evaluated in nine categories. According to Johan Jacobs, Creative Virtual provide Generation 5 Virtual Assistants, the top level as defined in the report. He writes: “Generation 5: ...The back-end knowledgebase not only delivers exceptional accuracy during queries, but also has the ability to request feedback from the user. Interaction modes are mostly text-to-text, text-to-speech, speech-to-text and speech-to-speech.”

Creative Virtual has over 10 years experience working with virtual assistant natural language web applications. In that time the company has built more than 100 solutions for brands including Lloyds Banking Group, HSBC, ASDA, O2, Verizon and Intuit. The V-Person™ solution that they have evolved over these years, together with their delivery and on-going maintenance methodologies, make it one of the most compelling web self-service products in the world today.

More information about Creative Virtual and their V-Person solution can be found online at http://www.creativevirtual.com.

For more information about Gartner’s report, please contact Creative Virtual at info@creativevirtual.com or visit http://www.gartner.com/DisplayDocument?id=1522020.

Published on: 11:58AM on 23rd May 2011