Arlington, VA - August 16, 2011 - 2ergo, an international provider of mobile strategy and mobile technology solutions, performed a study of the top retailers in the United States to understand how many are optimizing their reach on mobile phones through mobile websites and smartphone applications. The research found that 27% of the leading U.S. retailers do not have a mobile presence and are therefore missing out on key opportunities to acquire customers, increase engagement and generate revenue.

2ergo investigated STORES' Top 100 Retailers (including their portfolio companies) and STORES' Top 50 Favorite Retailers. The resulting 161 retailers were classified into six categories: Clothing & Department Stores (including superstores); Consumer Electronics; Grocery, Pharmacy & Convenience Stores; Home, Office Supply, Automotive & Pets; Restaurants & Fast Food; and Sporting & Leisure Goods.

The highlights of the findings include:

-- 58% of top retailers have a mobile-optimized website and 50% have an iPhone, Android or BlackBerry smartphone application

-- 35% of those reviewed have both a mobile site and at least one mobile application

-- Of those with a mobile website, 64% offer purchasing of goods and services, 17% offer inventory locators, and 14% include an SMS opt-in function

-- 67% of the top "non-store" retailers, including Amazon, Home Shopping Network, and Peapod, have both a mobile site and application, which is more than double that of those retailers with stores (31%)

-- Of those with a smartphone application, 96% have an iPhone application, 56% have an Android application, and 17% have a BlackBerry application

-- Only 7% of top retailers have launched applications for all three platforms

-- Grocery, Pharmacy & Convenience Store retailers that are providing convenience features like personalized shopping lists, prescription refills, and photo processing orders opt for mobile apps (49%) more often than mobile sites (38%)

-- Restaurants & Fast Food chains have a clear favorite of mobile sites over applications; just 35% have a smartphone application while 74% have invested in a mobile-friendly site enabling download-free access to location, menu, and reservation information

"When you consider the many ways consumers are using mobile devices to improve their shopping experiences and the fact that 42% of the leading U.S. retailers are without even a basic mobile website, it becomes apparent there is a gap between shoppers' behavior and retailers' presence on mobile," said Michael Scully, Managing Director at 2ergo Americas.

"Retailers should keep in mind that 'mobile shopping' is about more than just facilitating an on-device purchase," Scully continued. "It is about catering to the context of a mobile visitor. The goal of a mobile presence should be about offering real value to customers such as on-the-go price comparisons, inventory locators, store locators, easy access to customer service, and product reviews. A mobile visitor is already overcoming a number of hurdles to connect with a brand, and these actions signal an especially valuable relationship opportunity."

2ergo's research also highlights the drastic differences between categories of retailers, indicating there is not a one-size-fits-all approach to mobile. For example, it makes more sense for Restaurants & Fast Food chains to include reservation or menu features than it does to offer inventory lookup. The vast majority of retailers, however, can benefit from including store locators, click-to-call, mobile loyalty programs with coupons, and other uniquely mobile features.

In the course of the study, 2ergo also found that many retail mobile sites are victim to slow load times, out-of-date information, complicated navigation, and too many clicks in order to complete a conversion. Much of this is the result of trying to fit the desktop web onto a mobile device by applying more traditional design techniques and technology.

"Retailers face real challenges when launching a mobile presence - integration of existing databases for accurate real-time data, speedy load times, optimization for smartphones while not ignoring feature phone users, and access to actionable analytics," said Scully. "At 2ergo, we employ a consultative approach with our clients to develop mobile web solutions that address all these usability and technology challenges in order to deliver exceptional experiences that provide ROI to the retailer. They know their business best, and we know mobile. It's a powerful combination when you put it all together."

In October 2010, 2ergo conducted a similar study of top retailers in the United Kingdom, with significantly different results. Of the 80 top UK retailers researched, 93% of retailers were not taking full advantage of an optimized mobile presence to reach mobile shoppers.

If you would like a list of the retailers surveyed, please contact 2ergo at The full report called Mobile Presence of Leading U.S. Retailers will be available for download at


2ergo is the international mobile business and marketing solutions company. It combines innovative proprietary mobile technologies and professional services to help organizations of all sizes develop and execute their mobile strategies. Organizations such as Fox News, Fox Sports, the Australian Broadcasting Corporation, Vodafone Hutchison Australia, Orange, Aviva, Fidelity, Transport for London, Ladbrokes, Times of India, Airtel, O2, Talk Mobile and Procter & Gamble have all benefited from 2ergo's end-to-end mobile solutions to increase sales, mobilize business processes, reduce costs and enhance customer relationships. 2ergo has been a pioneer of enabling innovative mobile business solutions across multiple sectors and geographies since 1999. Its international presence spans North America, Latin America, United Kingdom, India and Australia. 2ergo is AIM listed on the London Stock Exchange (AIM: RGO). For more information, visit

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Published on: 6:27PM on 20th September 2011