Registration has now opened for Creative Virtual’s next webinar with Forrester Research.

Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA

This event will feature an introduction of Creative Virtual’s smartphone solution that listens and talks to the customer. The first HTML5-based mobile Virtual Agent that doesn’t require the download of an app!

Also, this is the first public viewing of our new content management tool, V-Portal™, that enables content to be seamlessly shared across Mobile, Web, Call Centre and Live Chat.

Diane Clarkson from Forrester will be sharing the latest insights and hot trends in customer self-service.

Why attend this webinar?

This webinar will be of interest to corporate professionals who are looking to satisfy the following objectives:

• Develop a single support strategy that includes Mobile, Web, Call Centre and Live Chat
• Personalise their customer experience
• Include social media in the support experience
• Increase web self-service at a low cost

Webinar Agenda

Creative Virtual will show:
• How our V-Person™ technology has evolved in the past year
• V-Portal managing content for Web, Mobile, Live Chat and the Call Centre
• The role of a Virtual Agent in the Call Centre
• Results we are seeing from our clients
• New Reporting dashboard, demonstrating the ability to drill down from summary-level data all the way to actual conversations

Forrester analyst Diane Clarkson will talk about:
• What are customers’ attitudes and preferences regarding Virtual Agents for social media and mobile?
• Extending the reach of self-service to multiple devices and touchpoints

For more information and to register, visit http://www.creativevirtual.com/upcoming-webinars.html

About Creative Virtual Ltd:
Creative Virtual has over 10 years experience working with virtual assistant natural language web applications. In that time the company has built more than 100 solutions for brands including Lloyds Banking Group, HSBC, ASDA, O2, Verizon and Intuit. The V-Person solution that they have evolved over these years, together with their delivery and on-going maintenance methodologies, make it one of the most compelling web self-service products in the world today.

More information about Creative Virtual and their V-Person solution can be found online at http://www.creativevirtual.com.

Published on: 11:01AM on 28th March 2012