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21st June 2012, London, UK - Banner Managed Communication (BMC), the business communication specialists, today announced that, following a formal tender process, it has been awarded a ‘first generation’ document management contract by Hastings Direct.

BMC will take over management of the print and fulfillment of insurance documentation across Hastings Direct’s four core insurance portfolios: private car, van, motorbike and home insurance.

The anticipated value of the contract is around £10m over a five year (three years initial, plus two year extension option) term.

Lance Bennett, Customer Management Director of Hastings Direct said:
“We have set ourselves the ambitious goal of insuring one in every ten of the UK population by the year 2020. This means scaling up our already extensive print requirements without compromising efficiency, quality or cost-effectiveness. That’s why now is the right time for us to move from an in-house to outsourced document production and fulfillment.

“BMC is perfectly positioned to manage these processes on our behalf. They have an immense depth of knowledge and experience within the insurance sector and an implicit understanding of our ambitions.”

Catherine Burke, Managing Director of BMC commented:
“We’re really pleased to be working with Hastings Direct and are looking forward to helping them achieve the clear goals they’ve set out for the future.

The innovations and technologies that we’ll be implementing will enable the business to handle the anticipated increase in the volume of work over the coming years, while delivering even higher quality and greater accuracy.“

- ENDS -

Media Contact:
For further information please contact:
Tony Wood, X Factor Communications Ltd:
Mobile: (+44) 7860 456410
E-mail: tony@xfactorcomms.co.uk

Notes for Editors:
About Banner Managed Communication
Banner Managed Communication (BMC) is a trusted provider of outsourced marketing and document communication services. We help companies transform, optimize and deliver their customer communications by reducing costs and streamlining their buying and production process - from creative design to fulfillment and response handling - enabling customers to outsource any or all of these services. BMC is part of the office2office group plc.
office2office group plc (code: OFF.L) provides managed procurement and business critical services to customers in the public, corporate and mid-market sectors.

About Hastings
Hastings is one of the UK’s fastest growing insurance brokers employing 1,100 people. We are a multi-award winning company which has built our business by championing the consumer and helping to hold down the cost of quality insurance. A customer takes out a policy every 41 seconds.

We offer car, motorcycle, van, household and pet insurance direct to the public and through our growing affinity partnerships with many UK and global leading brands.

We employ the very latest anti fraud technology to protect our customers and have driven a seven-fold increase in the amount of fraud detected since February 2009.
Hastings Direct is the trading name of Hastings Insurance Services Limited.
The company’s brands are Renew, People’s Choice, Hastings Direct and Hastings Local.

We are a multi award winning company:
2012 Best Company - First Class
2012 Best Anti-Fraud Strategy of the Year, FS Tech Awards
2012 Best IT Team of the Year, FS Tech Awards
2012 Best Use of Networking, FS Tech Awards
2011 Personal Lines Broker of the Year – Insurance Times Awards
2011 CIPR Pride Award – Gold Winner for Best Internal Magazine
2011 Insurance Fraud Awards – Combating Fraud Broking Initiative of the Year

Published on: 10:06AM on 21st June 2012