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On 2nd and 3rd October 2012 Creative Virtual will be exhibiting at Call Centre & Customer Management Expo (http://www.callcentre.co.uk/page.cfm/link=5), Europe’s number one exhibition and conference for customer contact and customer management solutions. The Expo, being held at the National Hall in London Olympia, is designed for individuals and organisations within the contact centre and customer management industry looking to find ways to work smarter and operate more efficiently. The event will feature over 200 leading suppliers along with a Customer Service Excellence Arena, speed networking sessions and three dedicated solutions theatres.
Located on stand H16a, Creative Virtual will be showcasing their V-Person™ (virtual assistant) technology during both days of the Call Centre & Customer Management Expo. V-Person solutions are designed to increase customer satisfaction and improve customer communication whilst at the same time raising agent productivity and retention. Powered by Creative Virtual’s sophisticated virtual assistant natural language technology, V-Person increases contact centre efficiency by bringing all the information agents require together in one multi-channel application. The flexibility of the tool means it can be easily integrated with existing call centre management software, databases and CRM systems. Current clients are seeing a headcount reduction and call handling times reduced by 20% after the implementation of V-Person.
Customer contact centres are also benefitting from the deployment of a virtual assistant on the public facing website, mobile and social media. V-Person technology can be implemented across all of these channels to provide an integrated self-service system that delivers excellent customer experience at the lowest possible cost, and at the same time freeing up agents to assist customers who need to speak with a real person.
Visitors to Creative Virtual’s stand (http://www.callcentre.co.uk/page.cfm/Action=Exhib/ExhibID=804/loadSearch=866146_2796) at the exhibition will be able to view live demonstrations of how V-Person works, hear about the variety of ways current clients have successfully implemented this technology and compare the wide range of customisable features and integration options available. Creative Virtual will also be providing a preview of V-Portal™, their new intelligent knowledge management, workflow and reporting system, which provides tightly integrated editing, testing, workflow and reporting functionality.
“We’re delighted to be exhibiting our V-Person technology and discussing how it’s being used in some of the world’s leading organisations to derive significant business value,” said Chris Ezekiel, Founder & CEO of Creative Virtual Ltd. “We will also be giving our first public preview of V-Portal. V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across the call centre, mobile, web, IVR, and social media channels.”
Visitor Registration for this two day event is open to the public and free if completed in advance on the Call Centre & Customer Management Expo website (http://www.callcentre.co.uk/page.cfm/Action=PreReg/PreRegID=3/t=m).
About Creative Virtual:
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales and achieve operational excellence across mobile, web, IVR and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.
Published on: 10:00AM on 20th September 2012