Organisations increasingly embracing multi-channel delivery of business-critical documents

Derby, UK, March 21, 2005 – A survey of UK organisations by Esker, a leading provider of fax and document delivery solutions, reveals that they are turning increasingly to email and fax to deliver business-critical documents, such as invoices and statements.

Responses from the survey, which was sent out to around 10.000 organisations including major airlines and manufacturing companies, reveal that 90 per cent are using email and 75 per cent are utilising automated fax to deliver their documents.

The survey also shows an increasing trend towards electronic invoice delivery, with over 25 per cent of respondents sending invoices by email. In terms of the types of documents that organisations intend to send out electronically in the future, invoices, purchase orders, statements and remittance advices head the list.

“There’s no doubt that businesses are moving away from inefficient printing and mailing of documents and embracing a multi-channel approach that includes automated email or fax delivery of business-critical documents,” said Bashrat Din, managing director of Esker (UK) Ltd. “They realise that they can eliminate ‘document drag’ by enabling a major reduction in overheads related to the printing, mailing and storage of paper documents, and seriously compress business processes such as the invoice-to-payment cycle. So it’s no longer a matter of if organisations will accommodate electronic document delivery, but how and when.”

Esker’s DeliveryWare platform enables electronic delivery of documents, reducing organisations’ delivery costs by 50 per cent or more. And for business with high volumes of documents, outsourced ‘On Demand’ mail and fax services are also available from Esker to relieve organisations of the costs of processing and delivering these documents internally.

For further information contact Esker Software on + 44 (0) 1332 54 8181, email or visit

For further media information please contact:

Sam Townsend
Marketing Manager - Northern Europe
Esker Software
Tel: +44 (0) 1332 54 8181

Barry Monk
Next Communications
Tel: + 44 (0) 1732 810644

About Esker
Esker develops communications software that optimises the transmission and usage of information, within companies and commercial partners. Founded in 1985, Esker is traded on Euronext, the French Stock Exchange (Le Nouveau Marché/ISIN: FR0000035818). In 2002, Esker achieved a turnover of €29.7M, with more than half of turnover in the United States. Esker is active in North America, South America, Europe, and the Asia/Pacific zone. The company employs over 300 staff and has more than two million registered users worldwide. Esker is the most international European software vendor, with over 90% of its turnover resulting from exports. Esker market offerings are divided into three product lines:
• Esker DeliveryWare Platform (automated delivery of business documents)
• Esker Fax™, Esker Fax for Notes, Esker VSI-FAX® and Esker VSI-FAX for Notes
• Persona® by Esker, SmarTerm® by Esker and Tun®Plus by Esker.

Published on: 12:00AM on 22nd March 2005