The Entertainer, one of the UK’s leading toy retailers with 68 high street stores and a thriving online presence, has launched a best-of-breed transactional website to support its multichannel strategy and its plans to grow the business significantly online over the next five years, both in the UK and internationally through a collaboration of key digital partners.
The new multichannel functionality includes:
• Proactive order tracking – following the order from online checkout to a signature at the customer’s front door with over 30 actable checkpoints.
• 30 minute click and collect – buy online and goods available to collect in-store within 30 minutes.
• “Order anywhere, despatch anywhere” – Customers have access to the full Entertainer range in-store and online, with Home Delivery orders despatched from both the warehouse and stores
The new site was developed and built by neoworks based on the hybris Multichannel Suite and integrated with The Retail Suite from Itim. Digital strategy agency Red Ant worked closely with neoworks to design a compelling user experience.
Duncan Grant, Director of Multi-channel at The Entertainer, says: “We’ve brought together a collection of ‘best-of-breed’ partners to deliver The Entertainer’s multichannel vision.”
Dan Mortimer, CEO at Red Ant, says: “We’ve been able to deliver a first-class site with a user journey focused on customer needs, allowing The Entertainer to consolidate its position as a multichannel retailer. It’s a triumph for teamwork across all digital disciplines.”
Nick Vincent, Director at neoworks, says “Being able to work with the Entertainer to take their e-commerce solution to the next level; a combination of the hybris platform, the Entertainer's team and neoworks' expertise in software development, will provide a best of breed solution which will act as the benchmark not just in the toy industry, but to the wider e-commerce community.”
Ariel Lüdi, CEO of hybris, says: ”The Entertainer has quickly grown into one of the UK’s leading toy retailers and its online development programme will have a significant impact on its future business. The hybris solution will help to underpin this growth providing extensive multichannel support to help increase sales, reinforce the brand and provide customers with a memorable online buying experience.”
Ali Athar CEO of Itim added: "The Entertainer has one of the most far-sighted visions for the future of retailing. They are a great example of how speciality retailers can survive and indeed prosper alongside the Amazons of this world. We are delighted to be a part of this strategy, and it confirms The Retail Suite as one of the best multi-channel platforms today.”
Notes to editors
For further press information on hybris please contact:
T +44 (0) 7956 955625
hybris is a leading vendor of next generation end-to-end multichannel commerce software based on a single platform including managed and hosting services. Its clear vision about the need for consistency, coordination and personalization of information across all channels and throughout all phases of the customer lifecycle has resulted in the development of an integrated, agile solution enabling businesses to communicate and sell across all channels – online and offline - in a consistent and effective way. hybris has 14 offices around the world located in the economic capitals of North & South America, Europe and Asia and supports over 380 global customers. Customers are brands from retail and manufacturing industries, including: Bobcat, Clarks, Coca Cola Beverages, Conrad, Grundfos, Hornbach, Iomega, Kaiser+Kraft, Levi´s, Lufthansa, Migros, Nespresso, Nikon, P&G, Rexel, Timberland and Toys´R´Us.
For further press information on Itim please contact:
T: +44 (0)845034 5602
M: +44 (0)7825 440394
Itim is a specialist provider of software and services to the Retail industry. Employing over 100 people across Europe with deep retail experience, Itim is leading the transformation of retailers into the 21st century, adding real value to their business.
Our solutions directly support the need for retailers to maintain profit levels and achieve top line growth in an increasingly volatile market. Itim’s vast portfolio of smarter software includes ‘The Retail Suite’ our best in class multichannel sales platform, ‘Profimetrics’ our price promotions and stock optimisation system, Finance solutions ‘Didos’ (invoice Matching) & Supplier Billing, ‘Zygon’ for PIM and ‘Chameleon’ our award winning store solution.
Unlike our competitors our solution is not constrained by legacy design and as such provides a flexible environment to facilitate continual innovation and business optimisation. Itim has over 65 retail customers worldwide and an exceptional track record of delivering real business benefits. We build our service around our customers’ needs, Adding Retail Value.
For further press information on neoworks please contact:
One Girl Productions
M: +44 (0)7808 584 624
T: +44 (0)1223359877
neoworks is an award winning e-commerce consultancy and software solutions provider that specialises in the architecture, implementation, integration and support of multichannel platforms globally.
Operating since 1997, we build market-leading solutions based on hybris platform using our own development team with an average of 10+ years of experience.
Our clients are mainly brands from retail and manufacturing industries including; The Entertainer, Norgren, Retail Decisions, Royal Doulton, Toys´R´Us and hybris software.
For further press information on Red Ant, please contact:
T: 0845 459 3333
About Red Ant
Red Ant is a digital strategy agency with offices in the UK, Brazil, China, the Republic of Ireland and Switzerland. Its in-house team of full-time digital experts delivers award-winning, ground-breaking solutions for social, mobile, web and video.
Red Ant Mobile enables businesses to take full advantage of the rapidly evolving mobile market, providing a full range of services from expert advice on mobile strategy to the development and delivery of custom mobile applications.
Red Ant has authored a series of major white papers which have attracted worldwide interest, including ‘Going mobile – a how-to guide’ and ‘Planning and managing a digital strategy’ which are available for download free of charge: http://www.redant.com/download-our-white-papers/
Published on: 11:00AM on 2nd November 2012