London, UK – 24 January 2014 – Creative Virtual, a leader in customer experience self-service solutions for global enterprises, was named a Finalist in the categories of ‘New IVR or Web Service Solution’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ in the eighth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in each category.
The awards are presented by the Stevie Awards, which organises several of the world’s leading business awards shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.
The final results will be announced during a gala banquet on Friday, 21st February at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the USA and several other nations are expected to attend.
More than 1,500 nominations from organisations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact centre achievements; 43 categories for sales and business development achievements; and categories to recognise new products and services and solution providers.
In 2013 Creative Virtual was named the winner of a Silver Stevie Award as part of the 10th Annual International Business Awards in the category of Most Innovative Company of the Year in Europe. The company’s advanced technologies in knowledge management, natural language processing and virtual assistants, brought together in the critically acclaimed platform V-Portal™ (http://www.creativevirtual.com/v-portal.html), have garnered this attention from the Stevie Award judging panels.
“It is a great honour to be named as a Finalist in two separate categories in this year’s Stevie Awards for Sales & Customer Service. Our goal in developing our transformative technology is to allow organisations to deploy cross-channel, multi-modal content with just a few clicks,” said Chris Ezekiel, Creative Virtual Founder & CEO. “With V-Portal, we have focused on our vision of creating a platform that truly allows full-scale conversations to occur between people and technology. We are currently celebrating Creative Virtual’s tenth anniversary, and it is exciting to have our accomplishments recognised alongside such an impressive group of Finalists.”
More than 100 members of seven specialised judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place 27 January - 5 February.
“In a record-breaking year for nominations, the judges saw extraordinary quality in the achievements portrayed in these Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “The final judges should enjoy reading and evaluating such a treasure trove of excellent work.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.StevieAwards.com/Sales.
About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.StevieAwards.com.
Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.
Published on: 3:00AM on 24th January 2014