When driving digital transformation, having the right people and skills in place is just as important as an organisation’s digital capabilities. This chapter outlines:

Culture: How to foster a strong company culture and mindset that is conducive to a successful transformation.

Skills: An overview of key skills needed and why underinvesting in skills risks undermining the transformation effort.

Frameworks: A useful framework for defining characteristics that contribute to success as an individual, part of a team and within the wider organisation.